Muhammad Zeeshan

About

Support Engineer with 5+ years of experience owning production incidents from detection through resolution across enterprise SaaS platforms. Skilled at real-time triage, root cause analysis, and clear client communication throughout the investigation and fix process, with practical experience across Azure cloud environments and Linux systems. Comfortable partnering with development, QA and DevOps teams to deploy resolutions, document system architecture and configuration, and drive continuous improvement in reliability and observability. Experienced using AI tools (ChatGPT, Claude, GitHub Copilot) to support code review, log analysis and documentation, alongside strong analytical and problem-solving skills built through structured, evidence-based troubleshooting. Comfortable working with a diverse range of clients and colleagues, with a genuine eagerness to keep learning.

Experience

• Production Analyst
  Affiniti
  Jun 2024 – Present
• Product & Support Engineer
  ExpertFlow
  Jan 2022 – Jun 2024
• IT Support Executive
  PTCL
  Jan 2021 – Sep 2021

Education

• Bachelor of Science in Information Technology
  International Islamic University, Islamabad
  Information Technology

Skills

• SQL
• Customer Support
• DevOps
• Root Cause Analysis
• Documentation
• API Integration Understanding
• AI Tools
• Incident management
• Observability
• API Testing
• Network Setup
• Triage
• Monitoring
• Escalation
• Incident reporting systems