Muhammad Zeeshan

Islamabad, Islamabad Capital Territory, Pakistan

@muhammad_zeeshan

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About

Support Engineer with 5+ years of experience owning production incidents from detection through resolution across enterprise SaaS platforms. Skilled at real-time triage, root cause analysis, and clear client communication throughout the investigation and fix process, with practical experience across Azure cloud environments and Linux systems. Comfortable partnering with development, QA and DevOps teams to deploy resolutions, document system architecture and configuration, and drive continuous improvement in reliability and observability. Experienced using AI tools (ChatGPT, Claude, GitHub Copilot) to support code review, log analysis and documentation, alongside strong analytical and problem-solving skills built through structured, evidence-based troubleshooting. Comfortable working with a diverse range of clients and colleagues, with a genuine eagerness to keep learning.

Experience

Production Analyst

Affiniti

Jun 2024 – Present
Product & Support Engineer

ExpertFlow

Jan 2022 – Jun 2024
IT Support Executive

PTCL

Jan 2021 – Sep 2021

Education

Bachelor of Science in Information Technology

International Islamic University, Islamabad

Information Technology

Information Technology

Skills

2 to 5 years

SQL DevOps AI Tools Monitoring Escalation Network Setup Customer Support Root Cause Analysis Incident management Incident reporting systems

<3 months

Triage API Testing Documentation Observability API Integration Understanding

Tools / apps / platforms

2 to 5 years

Linux Postman Atlassian JIRA

6 to 12 months

Microsoft Azure

<3 months

GitHub

Languages

Fluent

English Speak · Read · Write

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