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MS

MS MUHAMMAD SHAHZAD

Sales Associate · Retail Sales & Operations · Customer Service

Dubai, United Arab Emirates

@muhammad_shahzad

0 followers

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About

Customer-focused retail sales associate with 3+ years of experience across fashion, sportswear, and lifestyle retail. Experienced in customer service, sales conversion, visual merchandising, POS operations, and store operations in fast-paced retail environments.

Experience

  • Fashion Advisor
    Cotton On · Dubai, UAE
    2024 – 2025

    Greeted and engaged customers to understand their needs and assist with suitable product selection. Provided product recommendations based on customer preferences, size, fitness, and requirements. Supported sales targets and customer conversion through suggestive selling, upselling, and cross-selling. Assisted customers with product enquiries, sizing and fitting room requirements. Maintained strong product knowledge, supported visual merchandising and product displays, replenished products, communicated offers, and handled customer concerns professionally.

  • Sales Promoter
    PUMA – Sun & Sand Sports · Dubai, UAE
    2023 – 2024

    Greeted customers and identified their sportswear, footwear, and lifestyle requirements. Assisted customers in selecting suitable products through product recommendations and product knowledge. Explained product features and benefits to support informed purchasing decisions. Supported sales targets and conversion through proactive customer engagement. Used upselling and cross-selling techniques, maintained accurate knowledge of products and promotions, and supported visual merchandising, product displays, stock replenishment, and store presentation.

  • Merchandiser & Sales
    Marks & Spencer · Dubai, UAE
    2021 – 2022

    Assisted customers with product enquiries, selection, and purchasing decisions. Maintained product displays and merchandise presentations according to store standards. Supported stock replenishment and product availability across the sales floor, organized merchandise, monitored product availability, assisted with pricing, and removed damaged or unsuitable merchandise.

Education

  • All India Senior Secondary Certificate Examination
    The Central School
    Jan 2020
  • Secondary School Certificate
    The Central School, UAE
    Business studies · Jan 2018

Skills

5 to 8 years 5 to 8 years A long stretch - five to eight years.
Stock Replenishment
2 to 5 years 2 to 5 years Several years of experience.
Sales Upselling Cross-selling Suggestive selling Visual Merchandising Inventory arrangement Product Recommendation Customer Needs Analysis
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Cash Handling POS Operation Loss Prevention Store Presentation refunds and returns

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