Mounika Kadali

Technical Support Specialist · Seller/Customer Support · Ticketing & Troubleshooting

Bhimavaram, Andhra Pradesh, India

@mounika_kadali

0 followers

About

Technical support professional with 2 years 10 months of experience supporting Google client operations at Movate Technologies. Experienced in ticket handling, troubleshooting account-access and technical issues, SLA-driven closures, and cross-functional collaboration for issue resolution.

Experience

Technical Support Engineer

Movate Technologies

Feb 2023 – Aug 2025

Supported Google client users/sellers by comprehending reported queries, analyzing information, and crafting timely resolutions. Worked on assigned tickets to investigate issues and close tickets with SLA-compliant responses. Troubleshot account access and password reset issues, escalated complex cases to L2/higher-level support, collaborated with cross-functional teams, and maintained audit-ready ticket documentation.

Education

2022

MCA

DNR College

2022
2020

B.Sc

DNR Autonomous College

2020
2017

Intermediate

2017
2013

SSC

2013

Skills

2 to 5 years

Ticketing Escalation SLA Compliance Customer Support Technical Support Incident management

Tools / apps / platforms

2 to 5 years

ServiceNow Microsoft 365 Microsoft Outlook Microsoft Windows Google Workspace software Microsoft Active Directory

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