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MM

Moustafa Mahmoud

Bilingual Customer Service Representative · Translator

Khobar, Eastern province, Saudi Arabia

@mostafa_mahmoud1

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About

Bilingual customer service professional and translator with 6+ years of experience in retail support, order taking, and Arabic/English document translation. Known for high customer satisfaction, accurate POS handling, and reliable support in fast-paced, high-volume environments.

Experience

  • Translator
    Arabize Translation · Khobar, Saudi Arabia
    Sep 2026 – Present

    Translate official, business, and general documents between Arabic and English. Proofread and edit translated materials, handle client inquiries, maintain organized records, coordinate with team members and project managers, and ensure confidentiality of sensitive documents.

  • Senior Customer Support & Sales Associate
    Leading Retail Chain · Cairo, Egypt
    Jan 2019 – Jan 2025

    Delivered customer service and order taking, processed POS transactions and cash handling, resolved complaints, managed CRM interactions, monitored KPIs, trained new team members, and handled administrative duties in a fast-paced retail environment.

Education

  • Bachelor of Languages & Translation
    October 6 University
    Languages & Translation · Sep 2020 – Jun 2024

Skills

5 to 8 years 5 to 8 years A long stretch - five to eight years.
Order taking Cash Handling Complaint Handling
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
CRM usage Translation Proofreading Document Review Point of Sale (POS) Call Center Operations

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Word Microsoft Excel

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Arabic Speak
Fluent Fluent Comfortable using it for work.
English Speak
Conversational Conversational Can hold an everyday conversation.
Spanish Speak

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