About
Dedicated IT professional with 5 years of hands-on experience in IT support, service desk operations, and risk & compliance for banking projects. Experienced in incident management, SLA-driven support, IT security controls, and business continuity planning.
Experience
-
Senior Systems Associate
Delivered IT support for the Bank of America (BOFA) project, with 5 years of experience in L1 Helpdesk/Service Desk Support and Risk Management. Used Jira to manage the incident lifecycle, provided L1 support for system, Active Directory, application, email, VPN, MFA, and network issues, and worked in risk, governance, compliance, and business continuity activities.
Education
- 2020
Skills
5 to 8 years
5 to 8 years A long stretch - five to eight years.
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Tools / apps / platforms
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Atlassian JIRA
Microsoft Office
Microsoft Windows
Microsoft Active Directory
Languages
Not stated
Not stated No level given for this one.
Tamil
Speak
English
Speak
Marathi
Speak
Courses & certifications
- Domain Consulting in Banking
- Governance, Risk, and Compliance (GRC) training