محمد تاج الاصفياء

About

Operations and procurement specialist with over 7 years of experience in operational management, customer service, key account handling, and end-to-end order follow-up. Experienced in establishing processes for startups, coordinating with vendors and internal teams, improving workflows, and supporting service quality and customer satisfaction.

Experience

• أخصائي مبيعات وعمليات
  مصنع وشركة إكسلكت للتصنيع · الرياض
  Sep 2025 – Present

  Managed daily operations and coordinated between sales and manufacturing teams to ensure customer orders were executed efficiently and on time. Communicated with customers, prepared quotations, tracked orders through delivery and closure, coordinated issue resolution across departments, prepared periodic sales and operational reports, and supported process improvement.

• أخصائي عمليات
  شركة حريص لخدمة وصيانة السيارات · الرياض
  Mar 2025 – Aug 2025

  Helped establish and organize administrative and operational procedures during the company’s setup phase. Managed procurement, orders, invoices, contracts, customer communications, scheduling, document archiving, reporting, and operational issue resolution.

• أخصائي عمليات مبيعات ومشتريات
  شركة دليل الخبرات لتقنية المعلومات - كاريفر · الرياض
  Oct 2018 – Feb 2025

  Managed day-to-day operations, customer service, key accounts, quotations, invoices, collections follow-up, post-service issue resolution, complaint handling, warranty tracking, procurement, supplier evaluation, field visits, and onboarding of new staff.

Education

• Computer Course
  University of Gezira
  Computer Course · 2015 – 2015

Skills

Tools / apps / platforms

Languages

Courses & certifications

• Computer Course · University of Gezira · 2015
• Cybersecurity · Technical and Vocational Training Corporation
• Google Workspace Applications · Neighborhood Social Development Committee, King Fahd District
• Data Analysis Skills and Administrative Report Writing · Technical and Vocational Training Corporation
• Specialist in Quality and Performance Analysis · Technical and Vocational Training Corporation

🏆 Achievements & awards

• Reduced operational procurement costs

  Reduced procurement costs by re-engineering supplier contracts and improving negotiation and bid evaluation methods.

• Led operational setup for two startups

  Successfully led and organized administrative and operational procedures for two startups during their early establishment phases.

• Improved key customer satisfaction

  Raised key customer satisfaction through faster follow-up and effective operational problem solving.

• Trained over 10 employees

  Trained and qualified more than 10 employees in operations, procurement, and customer service.