Mohammed Galgal

Customer Relation Executive · Healthcare & Insurance Front Desk

Dubai, United Arab Emirates

@mohammed_galgal

0 followers

About

Customer Relation Executive with over 13 years of experience in customer service, healthcare coordination, and health insurance (TPA). Experienced in patient appointment handling, insurance queries, customer support, and accurate record keeping across healthcare and high-volume service environments.

Experience

Customer Service & Telesales Executive

TSA – Turkish Visa Services · Dubai, UAE

Mar 2020 – Jul 2026

Handled 70+ customer inquiries daily via phone, WhatsApp, email, and live chat; converted inquiries into confirmed bookings; managed concerns and objections; maintained customer records in CRM; followed up with customers; prepared daily reports.
Healthcare Call Center Agent (Customer Relations)

Swiss Mediterranean Health Management Co. · Khartoum, Sudan

Sep 2013 – Feb 2020

Handled inbound calls from healthcare and health insurance clients; booked appointments according to doctor availability; managed scheduling changes and cancellations; assisted with insurance coverage questions; coordinated with receptionists and patient coordinators; updated patient records while maintaining confidentiality.

Education

Bachelor of Computer Sciences (BCS)

National Ribat University

Computer Science

Computer Science

Skills

5 to 8 years

Crms Reporting Appointment Scheduling

<3 months

Health Insurance Technical Support Healthcare Coordination

Tools / apps / platforms

<3 months

Microsoft Word Microsoft Excel Microsoft Office Microsoft Outlook WhatsApp Business

Languages

Fluent

Arabic Speak English Speak

Courses & certifications

Health Insurance Principles & TPA
Customer Service and Client Support
Microsoft Office Suite
Internet Applications

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