Mohammed Ahmed Quadri

Customer Service Professional · Client Relations · Multi-Channel Support

UAE, United Arab Emirates

@mohammed_ahmed_quadri

0 followers

🎓 MBA in International Business at Manipal University

About

Dynamic and empathetic customer service professional with 2 years of experience in high-volume, client-facing environments across the UAE. Fluent in 4 languages and experienced in managing customer interactions across phone, email, and in-person channels with a strong focus on client satisfaction.

Experience

Commercial Sales Representative

· UAE

Jun 2024 – Present

Customer-facing role handling customer interaction and service delivery, complaint handling, follow-up, retention, account support, and documentation/reporting.

Education

2023

B. Com

Tapasya College

Commerce / Accounting · 2023

Commerce / Accounting
MBA

Manipal University

International Business

International Business

Skills

2 to 5 years

Complaint Handling Customer Query Resolution

<3 months

Upselling CRM usage Data entry KPI Tracking Email Management Live Chat Support Records Management Conflict Management Multi-channel Support ticketing system usage

Tools / apps / platforms

2 to 5 years

Microsoft Word Microsoft Excel Microsoft Outlook Microsoft PowerPoint

Languages

Fluent

Urdu Speak Hindi Speak Telugu Speak English Speak

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