About
Procurement and sales professional with 15+ years of experience across procurement, customer service, enterprise sales support, and operations in the Middle East and North Africa. Strong background in vendor management, supplier sourcing, negotiation, purchasing, inventory control, and customer-facing coordination.
Experience
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Enterprise Sales Account ManagerBright Brains IT · DubaiFeb 2025 – Present
Managed B2B sales for ERP, CRM, Cyber Security, and Digital Experience solutions. Identified and approached enterprises, handled client meetings and product presentations, and collaborated with technical teams to recommend suitable software and IT solutions.
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Procurement OfficerSynotec for Home Appliances · TunisiaSep 2020 – Jan 2025
Reviewed procurement requirements, negotiated pricing and terms, sourced and evaluated suppliers, managed purchase orders, prepared procurement reports, and monitored inventory levels.
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Procurement OfficerCityServ for Facilities and Maintenance Services · EgyptDec 2017 – Aug 2020
Supported procurement planning and purchasing, managed inventory and warehouse coordination, maintained supplier relationships, and trained new employees.
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Senior Sales Support — Enterprise Channel OperationsEmirates Integrated Telecommunications (du) · DubaiDec 2015 – Nov 2017
Provided operational support to enterprise sales teams, processed customer requests and orders, performed eligibility checks, activated telecom services, and updated CRM records.
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Purchasing & Sales OfficerAl Yousr Group · EgyptApr 2009 – Nov 2015
Managed purchasing and sales activities for food commodities, negotiated commercial terms, built supplier and customer relationships, and coordinated orders and deliveries.
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Customer Service SpecialistGreater Cairo for Urban Development (Oriental Weavers Group) · EgyptJan 2007 – Feb 2009
Provided customer service, served as liaison with external operations, trained new hires, demonstrated products, maintained customer records, and resolved issues.
Education
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2006
B.Sc. Degree in CommerceModern AcademyBusiness Administration · 2006
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2001
High SchoolElSayeda Khadija Islamic Language School2001
Skills
Tools / apps / platforms
Languages
Courses & certifications
- AI Capabilities and Limitations · Anthropic Academy
- Claude 101 · Anthropic Academy
- Sales Strategy: How to Effectively Sell Your Product or Service · LinkedIn Learning
- B2B Sales Foundations · LinkedIn Learning
- Negotiation Foundations · LinkedIn Learning
- Excel Supply Chain Analysis: Solving Procurement Problems · LinkedIn Learning
- AI Capabilities and Limitations · Anthropic Academy
- Claude 101 · Anthropic Academy
- Sales Strategy: How to Effectively Sell Your Product or Service · LinkedIn Learning
- B2B Sales Foundations · LinkedIn Learning
- Negotiation Foundations · LinkedIn Learning
- Excel Supply Chain Analysis: Solving Procurement Problems · LinkedIn Learning