Mithila Dhotre

Operations Professional · Lending, FinTech & Product Operations

Mumbai, Maharashtra, India

@mithila_dhotre

0 followers

🎓 Bachelor of Management Studies (Finance) at Mumbai University

About

Operations professional with 8 years of experience in lending operations, disbursement management, compliance, MIS reporting, and process optimization. Seeking opportunities in Operations Management, Product Operations, Business Analysis, and FinTech to leverage operational expertise and drive business growth.

Experience

Senior Operations Executive

Agriwise FinServ Ltd.

Sep 2023 – Apr 2026

Managed end-to-end operations for Loan Against Property and Warehouse Receipt Finance cases, including disbursements, reconciliations, closures, refunds, and cancellations.
Operations Executive

Financepeer (Leo1)

Jun 2019 – Jun 2023

Handled education loan and micro personal loan operations, onboarding and empanelment workflows, KYC verification, SOP creation, disbursement support, and MIS reporting.
Data Management Executive

Janvi Chitalia – Integrative Gut Health & Functional Nutritionist

Apr 2019 – Jun 2019

Managed customer communications, lead management MIS, follow-ups, and query resolution.
Disbursal Operations Executive

L&T Finance Ltd.

Oct 2017 – Apr 2019

Supported two-wheeler loan disbursement operations, KYC verification, tracking, hold-case resolution, daily reporting, and TAT compliance.

Education

2025

Bachelor of Business Administration (BBA)

MUJ

2025

Skills

8 to 10 years

Operations Management

2 to 5 years

Reconciliation Process Improvement Process documentation

1 to 2 years

Reporting KYC verification

<3 months

Risk Management Product Operations Customer Experience Disbursement Management

Tools / apps / platforms

8 to 10 years

Microsoft Excel Microsoft Office

Projects

Customer Journey Analysis – LAP Operations

Mapped the customer journey from application to disbursement, identified friction points impacting customer experience, and proposed enhancements to improve turnaround time.
Loan Disbursement Process Optimization

Identified operational bottlenecks in the loan processing lifecycle, recommended workflow improvements to reduce delays, and created SOP-based process documentation.

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