Mohammad Safwan

About

Experienced retail operations leader with 20 years of experience across Lebanon, Egypt, Angola, KSA and the UAE. Skilled in store management, sales, pricing strategy, supply chain, and loss prevention with a strong record of improving store performance and reducing shrink.

Experience

• Area Manager
  Grandiose Supermarket · Dubai, United Arab Emirates
  Aug 2023 – Present

  Overseeing operations of retail stores, maintaining physical space, ensuring staffing, training employees, conducting inventory analysis, visiting retail locations, monitoring KPIs, and preparing sales and customer relations reports.

• Hypermarket General Manager
  Panda Retail company (Savola) · Jeddah, Saudi Arabia
  Mar 2019 – Mar 2023

  Managed overall hypermarket operations, staff and budgets, formulated policies, improved administration processes, used marketing strategies, and developed systems and procedures to improve operational quality and team efficiency.

• Store Manager
  Tamimi Market Safeway · Riyadh, Saudi Arabia
  Jan 2015 – Feb 2019

  Directed daily store operations, improved customer service, drove sales and profitability, maintained store standards, resolved complaints, merchandised products, and forecast staffing needs.

• Store Manager
  Agalimentos Angola · Luanda, Angola
  Feb 2013 – Jan 2015

  Oversaw daily store operations, motivated sales teams, created business strategies, developed promotional material, and trained new staff.

• Duty Manager
  Spinneys Egypt · Cairo, Egypt
  Oct 2011 – Oct 2012

  Supported store resource management, coordinated with departments, monitored costs, and supported planning, receiving, handling, replenishment, and stock checks.

• Key Account Sales Executive
  Al Sultan Food · Beirut, Lebanon
  Feb 2011 – Oct 2011

  Performed sales activities, maintained customer and administration contact, followed up sales formalities, reported customer feedback, and shared competition and market information.

• FMCG Section Manager
  Monoprix and TSC plus Hypermarket · Beirut, Lebanon
  Oct 2002 – Feb 2011

  Maintained statistical and financial records, handled customer queries and complaints, oversaw pricing and stock control, maximized profitability, set sales targets, and ensured ordering procedures and operating standards.

Education

• TS3 (Bachelor's)
  CIS College
  Business Computer · Sep 2007 – 2007

Skills

Tools / apps / platforms

Languages

Courses & certifications

• Principles of risk assessment
• Fire safety principles
• Health and Safety in the workplace
• Food safety & Hygiene Training
• Retail customer service fundamental
• Time Management

🏆 Achievements & awards

• Opened 3 stores in Lebanon, 5 stores in KSA, and 1 store in Egypt; refitted 2 stores

  Led store openings and refurbishments across multiple countries.

• Increased revenue by 10%

  Achieved a 10% revenue increase over the previous year.

• Reduced shrink from 1.7% to 0.98%

  Improved loss prevention performance significantly.

• Managed 2 top-performing stores

  Managed two of the best-performing stores by sales and customer count.