About
Customer-focused operations professional with 10+ years of experience in customer coordination, service issue resolution, team supervision, staff coaching, and process improvement. Experienced in handling customer concerns, coordinating cross-functional resolutions, and supporting consistent service delivery.
Experience
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Operations SupervisorSeaport Intermodal India Pvt Ltd · Gurugram, IndiaMar 2023 – Jun 2026
Coordinated with customers and internal teams to respond to service requests, resolve service issues, and provide timely, clear updates. Managed customer concerns by coordinating with relevant teams, following up on open issues, and supporting timely resolution. Coordinated daily workflows across teams to maintain service continuity and meet operational priorities. Monitored team performance and supported service-quality standards, compliance, and process improvements. Used Path and Port Pro operational systems to track work status, maintain visibility, and communicate updates to customers and stakeholders.
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Operations SupervisorBTC Roadlines · Gurugram, IndiaMar 2020 – Jan 2023
Responded to customer queries and complaints, coordinated resolutions, and provided clear service updates. Collaborated with internal teams and external stakeholders to clarify customer requirements, address service concerns, and maintain effective communication. Supervised daily operations, prioritised workloads, and supported timely completion of service-related activities. Trained new staff on company procedures and systems, monitored performance, and provided feedback to support consistent work quality. Maintained accurate operational records, handled urgent issues, and contributed to workflow improvements.
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Operations SupervisorWorldwide Business Management Ltd. · Gurugram, IndiaAug 2014 – Oct 2019
Supervised a team of 15 employees, coordinating daily activities, workload allocation, and team performance. Trained, coached, and mentored team members on procedures and service expectations; monitored performance and provided constructive feedback. Coordinated across departments to resolve operational issues, improve communication, and maintain workflow continuity. Managed staff scheduling and resource allocation to support operational coverage and timely service delivery. Supported compliance and consistent working practices through staff guidance and operational oversight.
Education
- 2009
