Mankirat Kaur

About

IT operations professional with experience in enterprise application support, incident resolution, and workflow automation using Python. Also worked on data analysis and AI/ML projects involving Streamlit, NLP, and local LLMs.

Experience

• Associate – IT OPS Services
  Coforge Limited
  Mar 2025 – Present
• Project Trainee
  Hindustan Petroleum Cooperation Ltd.
  Jul 2024 – Aug 2024

Education

• BCA
  Guru Gobind Singh Indraprastha University
  Computer Science, Artificial Intelligence, Machine Learning · 2022 – 2025
• Commerce, 12th
  S.S Mota Singh Sr. Sec. Model School
  Commerce · 2022
• MCA
  Chandigarh University
  2026

Skills

• SQL <3 months
• C <3 months
• Data Preprocessing <3 months
• Deep Learning <3 months
• Generative AI Tools <3 months
• Report Writing <3 months
• Python <3 months
• Machine Learning <3 months
• Clustering <3 months
• Data Cleaning <3 months
• Feature Engineering <3 months
• Model Evaluation <3 months
• Streamlit <3 months
• scikit-learn <3 months
• PyTorch <3 months
• Natural Language Processing <3 months
• Dashboard Creation <3 months
• Transformers <3 months
• Llama 3.2 <3 months
• Sentence Transformers <3 months
• Bert <3 months
• AI model benchmarking <3 months
• Llama 3.1 <3 months

Tools / apps / platforms

• Ollama <3 months

Projects

• Emotion Detection

  Text-based emotion detection, facial expression analysis, and real-time processing.

• EduAssist AI
  Streamlit, local LLMs

  Offline benchmarking engine and AI tutor that analyzes execution metrics and response quality across local LLMs.

• OpsAssist AI
  Python, ML, LLMs, Streamlit, Ollama

  AI-powered IT operations and service desk copilot for intelligent ticket classification, RAG-based knowledge retrieval, and automated IT support responses.

Courses & certifications

• Gen AI Models · Coforge
• LLM Deployment: Introducing Generative AI and LLMs · Coforge
• Machine Learning & Data Analytics · Coforge
• Fundamentals of AI · Coforge

🏆 Achievements & awards

• Hackathon participation

  AI Experience Centre & Dept. of Delhi Computer Science, IITM.

• Senior Team Member recognition · 2024

  Urban Desi Crew.