About
Customer-focused retail operations and sales professional with experience in premium fashion retail, store management, clienteling, visual merchandising, and inventory control. Brings hands-on leadership in fast-paced retail environments, with a track record of improving sales performance, service standards, and operational efficiency.
Experience
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Retail Sales Specialist / Operations LeadVan Heusen · Jammu, IndiaAug 2024 – Jun 2026
Spearheaded clienteling and premium apparel sales, consistently exceeding monthly sales targets by 15%–20% through personalized styling, formalwear wardrobing, and fit consultations. Maintained an active CRM client log to offer personalized product previews and tailored recommendations, driving a 25% increase in repeat customer transactions. Executed weekly visual merchandising layouts, mannequin styling, and floor sets in line with brand guidelines to maximize visual appeal and walk-in conversions. Managed daily floor operations, stock replenishment, inventory audits, fitting room etiquette, and POS transactions to maintain elevated customer service standards.
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Store Operations ManagerGrill Inn · Jammu, IndiaJun 2019 – Jul 2024
Managed full store layout, equipment integration, vendor procurement, and team onboarding for a high-volume commercial outlet. Supervised daily operational budgets, controlled inventory workflows, minimized food/stock variance, and maximized gross profit margins over 5 years. Controlled shift rosters, trained personnel on quality standards, and directly resolved customer feedback to ensure high service benchmarks.
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Operations Lead & Store SupervisorFamily Enterprise · Jammu, IndiaJun 2011 – Jan 2016
Managed daily commercial administration, customer relations, basic bookkeeping, and local supplier coordination.
Education
- 2019
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2017
Senior Secondary School Certificate2017
