About
Administrative and operations professional with 10+ years of experience in clinical administration, executive support, front office operations, reservations, customer service, and hospitality. Strong organizational, communication, multitasking, and problem-solving skills with experience in confidential records, billing, inventory control, vendor coordination, and reporting.
Experience
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Doctor’s Administrative & Operations AssistantDr. Amany SabbaghMay 2022 – May 2026
Provided high-level administrative and personal support to the physician, ensuring efficient daily operations and effective time management. Managed appointment scheduling, patient coordination, calendar organization, and workflow priorities to support clinic productivity. Oversaw front-desk operations, including patient intake, registration, billing, and day-to-day administrative processes. Coordinated communication among patients, medical staff, laboratories, vendors, and external partners. Supervised clinic staff, delegated responsibilities, and supported adherence to operational protocols and healthcare standards. Maintained confidential patient records, documents, correspondence, and reports with strong attention to privacy and accuracy. Managed procurement of medical supplies, inventory tracking, stock levels, and vendor relationships. Identified and implemented process improvements to streamline clinic workflows and enhance the patient experience. Supported basic clinical administrative needs and ensured smooth day-to-day functioning of the practice.
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Reservations SupervisorLancaster Eden BayJan 2021 – May 2022
Managed the in-house reservations system and coordinated reservation requests across channels. Supported revenue forecasting and occupancy planning while monitoring daily rate variance. Assisted the sales team with rate setting and processing reservations. Managed the opening and closing of online reservation platforms and monitored pricing. Handled reservation calls, forms, reports, and daily operational documentation. Prepared occupancy forecasts and production reports and distributed information to relevant departments. Supported the front office team with daily guest and reservation operations.
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Front Office & Reservations ExecutiveO Monot Luxury Boutique HotelJul 2019 – Jan 2021
Managed, confirmed, and updated guest reservations while maintaining accurate availability and account records. Handled corporate accounts, travel agencies, and online reservation systems. Verified guest payment arrangements and reviewed accounts during check-out. Responded to guest inquiries and coordinated reservation-related requests professionally. Processed incoming messages and maintained accurate administrative records.
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Front Office ReceptionistO Monot Luxury Boutique HotelJun 2016 – Jul 2019
Managed front desk operations, telephone calls, guest registration, room assignments, and guest requests. Handled guest comments and complaints professionally and escalated issues when required. Prepared staff schedules, assigned duties, and supported daily team coordination. Prepared sales and inventory reports and maintained accurate operational records. Coordinated DHL shipments, room keys, internet access, and internal contact lists. Arranged tours, transportation, restaurant reservations, and guest recommendations.
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Hostess – Front Desk AgentDiffaNov 2014 – Jun 2016
Welcomed and assisted guests, managed seating coordination, and supported a positive customer experience. Handled special guest requests and coordinated with event organizers to support smooth event operations.
Education
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2017
B.A. in Travel and Tourism ManagementLebanese University – Faculty of Hospitality and Tourism ManagementTravel and Tourism Management · 2017
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2014
High School DiplomaC.O.S.SSocial Economy · 2014