About
Customer-focused retail professional with 3+ years of experience in customer service and administrative environments. Experienced in handling inquiries, processing payments, using POS and CRM systems, and maintaining accurate records.
Experience
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Customer Service RepresentativeSpinneys · Dubai, UAEJun 2025 – Present
Provide high-quality customer service in a fast-paced retail environment, handling customer inquiries and complaints, supporting cashier operations, processing payments, using POS and SAP systems, and maintaining accurate records. Collaborate with team members to maintain consistent service and adapt to changing retail guidelines.
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Front Office / Administrative AssistantTelwany Studio · EgyptJan 2023 – May 2025
Communicated with clients, managed client communication, coordinated with internal teams, prepared and maintained records and documents, and supported front-office operations.
Education
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High School DiplomaAl-Azhar Educational InstitutionGeneral Studies
Skills
2 to 5 years
2 to 5 years Several years of experience.
1 to 2 years
1 to 2 years A year or two of steady use.
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Tools / apps / platforms
2 to 5 years
2 to 5 years Several years of experience.
Notion
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
1 to 2 years
1 to 2 years A year or two of steady use.
SAP software
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Office
Languages
Native / Bilingual
Native / Bilingual Their first language, or as strong as one.
Arabic
Speak
Fluent
Fluent Comfortable using it for work.
English
Speak