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MA

Mahalaxmi A

Customer Support Engineer Intern

Bengaluru, Karnataka, India

@mahalaxmi_arikeri

LinkedIn

0 followers

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About

Customer Support Engineer Intern with hands-on experience in technical troubleshooting, system health analysis, customer support, and documentation. Also has web development internship experience building user interfaces, server-side logic, and database-backed applications.

Experience

  • Customer Support Engineer (Apprentice)
    Vectra AI · Bengaluru, Karnataka
    Apr 2026 – Present

    Investigated technical issues, analyzed system health, supported customer requests, documented findings, managed and resolved support tickets in Salesforce, troubleshot network and security platform alerts, performed Linux command-line log analysis, communicated with customers, and created knowledge-base articles while collaborating with internal teams using Microsoft Teams and Confluence.

Education

  • B.E.
    MVJ College of Engineering
    Information Science and Engineering · 2021 – 2025

Skills

6 to 12 months 6 to 12 months Most of a year behind them.
Log Analysis Documentation UI Development Customer Support MVC Architecture Ticket Management Root Cause Analysis Database Management Network troubleshooting Server-Side Development Technical troubleshooting
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
CSS PHP HTML JavaScript

Tools / apps / platforms

6 to 12 months 6 to 12 months Most of a year behind them.
Linux MySQL Microsoft Teams Salesforce software Atlassian Confluence
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
GitHub Atlassian JIRA Microsoft Excel

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