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MP

Madupu Piyusha

Fraud & Customer Operations Professional

Hyderabad, Telangana, India

@madupu_piyusha

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About

Fraud and customer operations professional with 5+ years of experience in fraud investigation, identity-theft disputes, banking operations, customer support, and case resolution. Experienced in handling disputes, reviewing supporting documentation, maintaining compliance, and resolving cases within SLAs and quality standards.

Experience

  • Fraud Analyst
    EXPERIAN
    Jan 2025 – Aug 2026
  • Customer Support Associate
    TECH MAHINDRA
    Sep 2023 – Nov 2024
  • Customer Support Associate
    24/7 INTOUCH
    Nov 2021 – Sep 2023
  • Customer Support Associate / L2 Escalations
    Q CONNECT
    Apr 2020 – Oct 2021

Education

  • MBA
    MBA
    Finance · Jun 2026
  • B.Com
    B.Com
    Computers · Jun 2023

Skills

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
AML Reporting SLA management Risk Assessment Fraud Detection Customer Support KYC verification Quality Assurance Banking Operations Case investigation Fraud Investigation Documentation Review Customer Verification Case management documentation

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Excel

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