About
Results-driven B.Com graduate with 2 years of experience in EdTech and customer support. Skilled in managing customer and student queries, coordinating with internal teams, and delivering strong service experiences.
Experience
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Feedback Team – Travel Business— – Present
Handle the feedback team and actively collect customer feedback regarding bus services and customer experience. Communicate with customers, request feedback, and guide them on providing ratings/reviews for bus services. Support customer engagement and feedback activities across a network of 70+ buses. Coordinate with the feedback team to ensure customer responses are followed up and recorded accurately.
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Customer Support – Logoed & UDFYN (Australian Companies)udfyn— – Present
Handle customer support through website chats, emails, and customer service requests. Resolve customer tickets and concerns by providing clear, accurate, and professional responses. Coordinate with relevant teams to follow up on orders, production updates, mockups, shipping, and other customer requests. Maintain timely communication with customers and help ensure issues are resolved efficiently.
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Executive Learning SupportUSDC Global Limited · BengaluruJun 2024 – Aug 2025
Provided end-to-end support to students enrolled in online degree and certification programs. Addressed academic, technical, and administrative queries through calls, emails, and online communication channels. Coordinated with internal departments to ensure timely issue resolution and improved student satisfaction. Maintained accurate records of student interactions and follow-ups. Assisted learners throughout their educational journey, ensuring a seamless learning experience. Built strong relationships with students through effective communication and problem-solving skills. Contributed to customer retention through proactive support and service excellence.
Education
- 2025
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2022
Higher Secondary Education (Class XII)AVP Trust Matriculation Higher Secondary School2021 – 2022
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2020
Secondary Education (Class X)AVP Trust Matriculation Higher Secondary School2019 – 2020
