About
Detail-oriented business support professional with over 3 years of experience in customer service and operational support within the travel industry. Skilled in booking amendments, travel coordination, client communication, and resolving operational issues across multiple systems.
Experience
-
Business Support ExecutiveTUI ESPAÑA TURISMO, S.L.Mar 2023 – Present
-
Airport Operations AgentAtlántica de Handling, S.L.USep 2022 – Mar 2023
-
Animal CaretakerMaroparque - Animals Rescue CenterMar 2022 – Jul 2022
-
CEO & HR Executive Assistant - Office ManagerSG Equipment Finance,E.F.C., S.A.U.Aug 2019 – Dec 2021
-
Office Manager - Administrative AssistantJohnosn's Wax Española, S.L.Sep 2010 – Aug 2019
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
C4c
Jira
Excel
Atcom
Teamwork
Accuracy
Reporting
Ownership
SharePoint
Resilience
Initiative
Negotiation
Adaptability
Multitasking
Organization
Fast Learner
Communication
Data Analysis
Microsoft 365
Guest Service
Prioritization
Microsoft Word
Customer Focus
KPI Monitoring
Decision making
Time Management
Problem Solving
Microsoft Teams
Case Management
Data validation
Professionalism
Booking Changes
Travel Industry
Customer Support
Customer Service
Business Support
Booking Software
Critical thinking
Quality Assurance
Microsoft Outlook
Travel Management
Executive Support
Operations Support
Client Orientation
Analytical Thinking
Conflict Management
Reservation systems
Microsoft PowerPoint
Complaint Resolution
Attention to details
Written Communication
Relationship Building
Customer Satisfaction
Emotional intelligence
Administrative Support
Stakeholder Management
Continuous Improvement
Reservation management
Back Office Operations
Documentation Management
Ticketing System Management
Languages
Native / Bilingual
Native / Bilingual Their first language, or as strong as one.
Spanish
Speak · Read · Write
Conversational
Conversational Can hold an everyday conversation.
English
Speak · Read
Basic
Basic A few words and simple phrases.
Chinese
Speak
Courses & certifications
- Management of the bonus for training actions on the platforms of the Tripartite Foundation · 2021
- Prevention of Occupational Risks Representative · 2020
- Veterinary Tech Assistant (ATV) · 2020
- Theoretical-Practical course of Primatology: Emotions and well-being in primates · 2019
- Business Protocol · 2011
🏆 Achievements & awards
-
Diamond Service Award · 2026
TUI España Turismo, S.L.
-
Gold Service Award Business Support · 2025
TUI España Turismo, S.L.
-
Service Pin Award · 2024
TUI España Turismo, S.L.
🤝 Volunteering
-
Social Action Volunteer · 2009
Supported vulnerable children through educational, recreational, and social development activities in Bogotá, Colombia.
-
Rainfer - Rescue and Rehabilitation Centre for Primates · 2018
Prepared specialized diets, administered prescribed medications, assisted with behavioral observations, and supported enrichment programmes for rescued primates.
🎯 Hobbies & interests
- Travel Industry
- Sustainable Tourism
- Cross-Cultural Communication
- International Travel
- Wildlife Conservation
- Animal Welfare
- Nature
- Biodiversity
- Community Engagement
- Cultural Exchange
- Customer Experience
- Learning
- Process Improvement
- Digital Productivity
- Remote Collaboration
- Digital Innovation
- Operational Excellence
- Volunteering