M. Ishtiaque Khan

About

IT and information systems professional with experience in technical support, QA, web development, and academic research. Holds graduate and undergraduate degrees from Kennesaw State University and has worked across support, testing, and systems administration roles.

Experience

• Independent IT Hardware & Systems Support Technician
  ExchangeKori Limited · Dhaka, Bangladesh
  Aug 2026 – Present

  Diagnose hardware and operating-system issues, determine repair or upgrade requirements, and coordinate appropriate technical resolution with external service providers. Perform RAM/SSD upgrades, OS/software installation, post-repair quality assurance, and system validation to ensure device reliability and readiness for resale.

• Research Collaborator
  Kennesaw State University
  Apr 2025 – Mar 2026

  Co-authored research on AI-assisted software risks presented at IEEE BigData 2025. Published research on LLM security and software vulnerabilities in an MDPI journal (peer-reviewed).

• IT Admin - Intern
  Resilience Inc. · Tampa, FL, USA
  Aug 2024 – Dec 2024

  Managed helpdesk tickets and provided first-line technical support for employees using Striven (cloud-based business management software). Administered user accounts and permissions for system security and access control. Created and updated internal user documentation to improve platform usability.

• Graduate Teaching Assistant - Dept. of Economics, Finance & Quantitative Analysis
  Kennesaw State University · Kennesaw, GA, USA
  Aug 2022 – May 2024

  Tutored undergraduate students in Business Statistics Course (Econ 2300), enhancing academic performance through individualized support. Assisted faculty members in proctoring exams.

• Web Development - Intern
  Resilience Inc. · Tampa, FL, USA
  May 2021 – Jul 2021

  Developed and launched website features on WordPress, collaborating with IT and marketing teams to meet project goals.

• Student Assistant – Facility Manager (Student Center Operations)
  Kennesaw State University · Kennesaw, GA, USA
  Feb 2020 – May 2021

  Delivered customer service at the Information desk, resolving inquiries, and supporting visitors with campus navigation. Managed lost and found operations with organized recordkeeping using Google Spreadsheets; also assisted the manager of student center as needed.

• Quality Assurance Tester
  Upwork · Dhaka, Bangladesh
  Nov 2017 – Jul 2018

  Identified, documented, and tracked defects using Jira, and collaborated with developers to reproduce, debug, and validate fixes. Automated testing tasks using Selenium to improve QA efficiency and test coverage. Developed Selenium automation scripts to improve testing efficiency, test coverage, and overall QA process effectiveness.

Education

• 2024
  Master of Science in Information Technology

  Kennesaw State University

  Information Technology · Aug 2022 – May 2024

  Information Technology · Aug 2022 – May 2024
• 2021
  Bachelor of Business Administration in Information Systems

  Kennesaw State University

  Information Systems · Aug 2018 – Jul 2021

  Information Systems · Aug 2018 – Jul 2021

Skills

Tools / apps / platforms

Projects

• Exploring Benefits and Challenges of MyChart EHR Implementation in a Major U.S. Hospital ↗

  Analyzed benefits, challenges, and adoption barriers of EHR implementation; evaluated implications for healthcare informatics, patient engagement, and governance.

• Cyber Crimes: A Growing Threat in the Digital Age — Analysis of Cyberattack Methods, Motivations, and Policy Gaps (Cybersecurity Policy & Threat Analysis) ↗

  Researched ransomware, phishing, and zero-day exploits; analyzed attacker motivations; and proposed a multi-layered cybersecurity governance framework.

• IT Professional Toolkit: Strategies, Policies, and Governance Essentials (Governance, Cybersecurity & IT Management) ↗
  SWOT, ITIL, KPIs, Six Sigma

  Developed a resource integrating IT strategy, policy, and governance best practices with cybersecurity frameworks to strengthen organizational resilience.

🏆 Achievements & awards

• Graduated BBA-Information Systems with academic distinction cum laude · 2021

  Kennesaw State University

• Kennesaw State University Foundation Scholarship · 2021

  Award for the 2020–2021 school year

• KSU Dean’s Club (4.0) · 2024

  Spring 2024; Fall 2023; Spring 2023; Fall 2022

• Dean's List · 2023

  Multiple semesters, 2020-2023

• President's List · 2020

  Spring 2020

🎯 Hobbies & interests

• Traveling abroad