Lucky Mishra

IT and Network Support Engineer

Prayagraj, Uttar Pradesh, India

@lucky_mishra

0 followers

About

IT and Network Support Engineer with nearly 2 years of experience in desktop support, network troubleshooting, IT infrastructure maintenance, system installation, configuration, and end-user technical support. Experienced in diagnosing hardware, software, and network connectivity issues, deploying Windows systems, managing user accounts, coordinating with vendors, and maintaining IT documentation.

Experience

Installation & Customer Support

Green Tech Intelligent Transportation System LLP

Aug 2025 – Present

Install, configure, and troubleshoot desktop systems, printers, and network devices. Provide desktop and remote technical support to end users. Diagnose and resolve Windows hardware, software, and system-related issues. Troubleshoot LAN and network connectivity issues using TCP/IP concepts. Configure and troubleshoot DNS, DHCP, VPN, and LAN connectivity. Support network and IT infrastructure maintenance to ensure reliable system connectivity. Perform technical troubleshooting and provide customer-focused support for reported IT issues.
IT Support / Technical Support

Path India Ltd.

Jan 2025 – Aug 2025

Installed and configured Microsoft Office and Outlook for end users. Managed user accounts and performed password resets. Performed preventive maintenance on computer systems. Diagnosed and resolved network connectivity issues. Prepared daily service reports and maintained IT documentation. Coordinated with vendors for hardware replacement and warranty-related support. Provided technical assistance for desktop, software, hardware, and connectivity issues.

Education

Bachelor of Science

B.Sc

B.Sc

Skills

1 to 2 years

DNS VPN DHCP TCP/IP Network troubleshooting Desktop troubleshooting

6 to 12 months

Vendor Coordination User Account Management

<3 months

VLAN LAN/WAN Windows 11 IT documentation Technical Support Operating Systems Service reporting Switch Configuration Router Configuration Laptop Troubleshooting Remote Desktop Support Hardware Asset Management

Tools / apps / platforms

6 to 12 months

Microsoft Outlook Microsoft Office 365

<3 months

AnyDesk TeamViewer Microsoft Windows Server Microsoft Active Directory

Projects

Network Troubleshooting Project

Routers, switches, command-line tools

Troubleshot LAN and internet connectivity issues, configured routers and switches, diagnosed DNS and DHCP-related problems using command-line tools, and resolved network connectivity issues through systematic troubleshooting.
Desktop Deployment Project

Windows, antivirus software

Installed and configured multiple Windows desktop and laptop systems, joined systems to the network, configured user profiles, installed required software and antivirus applications, and verified network and printer connectivity after deployment.

Courses & certifications

Hardware & Networking / Advance Diploma in Computer Application (ADCA)

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