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Lindokuhle Percivil Mdluli

Lindokuhle Percivil Mdluli

IT Support Specialist · Customer Service Professional

Benoni, Gauteng, South Africa

@lindokuhle_mdluli

0 followers

🎓 BSc in Information Technology at Richfield Graduate Institute of Technology · Graduating 2026

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About

Proactive IT support and customer service professional with over 10 years of experience in technical troubleshooting, hardware/software installation, and SLA-driven service delivery. Experienced in enterprise systems, networking, virtualization, cloud platforms, and training delivery, with current BSc studies in Information Technology.

Experience

  • Project Coordinator & SHE Representative
    Watchtower (Self-Employed)
    Oct 2022 – Feb 2025
  • Technical Customer Support Agent
    Mindshift (Ricoh USA)
    Jan 2021 – Dec 2021
  • Learning & Development Specialist
    Ricoh South Africa
    Oct 2019 – Dec 2020
  • @Remote / E-Service Specialist
    Ricoh South Africa
    Nov 2013 – Sep 2019

Education

  • Bachelor of Science in Information Technology
    Richfield Graduate Institute of Technology
    Information Technology · 2026
  • Information Systems Support
    CTU Training Solutions
    Information Technology · 2014
  • Technical Support
    Konani Training
    Information Technology · 2013

Skills

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
AWS PHP VoIP Linux Excel Azure Python Docker VMware Windows LAN/WAN Training JavaScript IT support Cybersecurity Virtualization Microsoft Word SLA Compliance Troubleshooting Customer Service Disaster Recovery Project Coordination Microsoft PowerPoint Software Installation Hardware Installation Hyper-V Virtualization Mobile Device Management

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Zulu Speak · Read · Write
Fluent Fluent Comfortable using it for work.
English Speak · Read

Courses & certifications

  • C++ Essentials · Cisco Networking Academy · 2025
  • Python for Data Science · IBM Skills Network · 2025
  • Networking Basics · Cisco Networking Academy · 2025
  • Getting Started with Cisco Packet Tracer · Cisco Networking Academy · 2025
  • Introduction to Cybersecurity · Cisco Networking Academy · 2025
  • JavaScript Essentials · Cisco Networking Academy

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