LINAA AL ALAEDDINE

MBA-qualified Operations & Client Management Professional

Muscat, Masqat, Oman

@lina_alaedine_mba

0 followers

About

MBA-qualified operations and client management professional with experience across IT recruitment, SaaS, education, and financial services in Oman. She coordinates recruitment delivery, tender submissions, customer onboarding, and stakeholder communication, combining operational reporting with cross-functional coordination.

Experience

Operations Manager - IT Recruitment

Polyglot Technologies · Oman

Nov 2025 – Present

Coordinated IT staffing delivery by aligning candidate sourcing, screening, onboarding and client follow-up. Supported management oversight by monitoring recruitment delivery KPIs and preparing updates on workflow priorities. Improved visibility into outstanding actions by coordinating documentation and follow-up across recruitment, HR and stakeholder activities. Coordinated tender submissions by consolidating proposal documentation, internal inputs and stakeholder follow-up.
Head of Admissions & Parent Care Communication

ABQ Education Group

Jul 2023 – Jun 2024

Managed admissions, registration and student onboarding by coordinating enquiries, application documentation and parent follow-up. Supported parent relationships by resolving service issues and coordinating follow-up with school teams. Coordinated school tours, presentations and marketing communications to support prospective-family engagement.
Sales Account Manager - SaaS

Dars Company (Bounce)

Dec 2022 – May 2023

Managed SaaS client relationships with preschools and nurseries, connecting customer requirements with product demonstrations and onboarding support. Developed new sales opportunities through product presentations tailored to early-years education providers.
Merchant Acquiring Administrator

Arab Financial Services (AFS)

Aug 2019 – Nov 2022

Supported sales and relationship teams with operational coordination, alongside procurement, recruitment and performance-management activities. Supported merchant acquiring operations by coordinating application onboarding, approval follow-up and quality checks. Supported consistent working practices by identifying workflow issues and coaching new team members. Improved management visibility into operational performance by developing dashboards and preparing performance reports.
Merchant Acquiring Administrator

Arab Financial Services (AFS)

Aug 2019 – Nov 2022

Supported sales and relationship teams with operational coordination, alongside procurement, recruitment and performance-management activities. Supported merchant acquiring operations by coordinating application onboarding, approval follow-up and quality checks. Supported consistent working practices by identifying workflow issues and coaching new team members. Improved management visibility into operational performance by developing dashboards and preparing performance reports.
Business Development Specialist & Assistant Managing Director

Muscat Gymnastics

Jul 2018 – Aug 2019

Supported client acquisition and retention through outreach to companies and schools and ongoing client communication. Coordinated admissions, promotional campaigns, social media content and daily administration to support business development. Supported HR administration and communication with clients and external stakeholders.
Business Development Specialist & Assistant Managing Director

Muscat Gymnastics

Jul 2018 – Aug 2019

Supported client acquisition and retention through outreach to companies and schools and ongoing client communication. Coordinated admissions, promotional campaigns, social media content and daily administration to support business development. Supported HR administration and communication with clients and external stakeholders.

Education

2023

Master of Business Administration

Heriot-Watt University

2023
2018

Bachelor of Business Administration

University of Bradford

2018

Skills

2 to 5 years

Customer Onboarding Process Improvement Operations Management

1 to 2 years

KPI reporting Tender Coordination applicant tracking system usage

<3 months

SaaS Account Management

Languages

Native / Bilingual

Arabic Speak

Fluent

English Speak

Courses & certifications

Human Resources Training · Omantel · 2017
Human Resources Training · Omantel · 2017
Business Development Training · Omantel · 2017
Business Development Training · Omantel · 2017

🏆 Achievements & awards

Dean's Honor List

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