Lilian J Epkosgei

Banking & Customer Support Professional

Nairobi, Kenya

@lilian_chepkosgei

0 followers

About

Dedicated banking and customer service professional with over 10 years of experience in customer onboarding, account management, compliance-related processes, and client support. Strong analytical, communication, and problem-solving skills with experience working across remote and cross-functional environments.

Experience

Customer Support, Sales & Client Relations Professional

2023 – Present
KYC Analyst (Customer Support & Onboarding)

2012 – 2021

Education

Bachelor of Arts

Moi University

Mathematics and Economics

Skills

<3 months

CRM systems KYC procedures Risk Assessment Customer Support Google Workspace Microsoft Office Content Management Customer Onboarding Escalation handling Documentation Review Compliance Monitoring Stakeholder Management Customer due diligence Identity verification process

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