LENA FAREED ESHKY

Booking Manager · Travel Operations · Customer Support

Jeddah, Makkah, Saudi Arabia

@lena_eshky

0 followers

🎓 English Literature at King Abdulaziz University

About

Bilingual English-Arabic booking and travel operations professional with around four years of experience coordinating reservations, client communications, quotations, itineraries, and supplier arrangements. Experienced in VIP request handling, booking issue resolution, and client-facing proposals across operational teams.

Experience

Booking Manager

Carmel Tours · Jeddah, Saudi Arabia

2022 – Present

Manage booking inquiries and reservations, respond to customers via email, phone and WhatsApp, prepare quotations, invoices, customized itineraries and client proposals, coordinate with suppliers, transport providers, venues and internal teams, source vendors, compare pricing, follow up on payments and booking requirements, support VIP guests and group bookings, handle last-minute changes and resolve service issues, and create presentations and promotional offers using Canva and PowerPoint.

Education

Qualification

King Abdulaziz University

English Literature

English Literature

Skills

2 to 5 years

Reservation

<3 months

Invoicing Travel Management Itinerary planning Supplier Coordination Administrative Support

Tools / apps / platforms

2 to 5 years

Zoho Canva Google Sheets Microsoft Word WhatsApp Business Microsoft PowerPoint

Languages

Fluent

Arabic Speak English Speak

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