About
B.Com (Hons.) graduate transitioning into social media and content marketing, with 8+ months of client-facing B2B experience. HubSpot-certified in digital and content marketing, with basic Canva skills and a strong customer-focused mindset.
Experience
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Client Service Representative – B2BWipro Ltd.Jul 2025 – Mar 2026
Managed end-to-end client cases and benefits queries for employee clients, spotting recurring customer pain points and needs. Consistently met SLA and quality targets while communicating clearly and politely with clients in a fast-paced, deadline-driven setting. Recorded cases and enrollments accurately using CRM and case-management tools such as Workday, building habits of detail and consistency. Worked with cross-functional teams to deliver timely, personalized resolutions, which sharpened my skill of understanding and engaging an audience.
Education
- 2025
Skills
Tools / apps / platforms
Courses & certifications
- Content Marketing Course · HubSpot Academy · 2025
- Digital Marketing Course · HubSpot Academy · 2025
⚽ Extracurricular activities
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Volunteer, NGO – Making a Difference by Being the Difference
Led a team of 10+ volunteers to run community outreach programs and coordinated with teams to document project impact reports.
🤝 Volunteering
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Making a Difference by Being the Difference · Volunteer · 2018
Led a team of 10+ volunteers to run community outreach programs and coordinated with teams to document project impact reports.