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LM

Latha Medikurthi

MBA in HR & Marketing · Customer Support / Operations Associate

Madanapalle, Andhra Pradesh, India

@latha_medikurthi

0 followers

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About

MBA graduate specializing in Human Resources and Marketing with 1 year 4 months of experience in international operations at Infosys BPM. Experienced in customer support, process execution, data validation, documentation, and SLA-driven delivery with strong attention to detail and stakeholder coordination.

Experience

  • Process Executive / Operations Associate
    Infosys BPM Limited

    Supported international customer/client operations by handling process requests, reviewing information, providing professional communication, and completing assigned activities according to established guidelines. Managed incoming requests and process activities within defined SLA/TAT requirements, prioritizing workloads and ensuring timely completion of assigned tasks. Performed detailed verification and data validation, reviewing records and supporting documents for completeness, accuracy, consistency, and required information.

Education

Skills

1 to 2 years 1 to 2 years A year or two of steady use.
Documentation Data validation Customer Support
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Research Reporting Escalation Data Analysis SLA management Quality Assurance Technical Support Process Management Workflow Management

Tools / apps / platforms

1 to 2 years 1 to 2 years A year or two of steady use.
Microsoft Excel Microsoft Office
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Word Workday software IBM SPSS Statistics Microsoft PowerPoint

Languages

Not stated Not stated No level given for this one.
Hindi Speak Telugu Speak English Speak

Projects

  • A Study on the Impact of Digital Transformation in HR
    SPSS, Taleo, Greenhouse, Workday Recruiting, Jazz

    Academic research project studying the impact of digital transformation on HR processes using primary research data and statistical analysis.

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