Laith Ahmed

About

German-speaking customer service and sales professional with experience in insurance, retail, and hospitality. Skilled in customer communication, sales support, and handling enquiries, with fluency in German and Arabic and good working English.

Experience

• Service Station Assistant
  Star Tankstelle · Germany
  Jan 2025 – Mar 2025

  Assisted customers, supported active sales and handled cash desk and digital payment transactions. Helped maintain an organized, welcoming service environment for a diverse range of customers.

• Apprentice / Customer Advisor – Insurance
  LVM Versicherung · Germany
  Sep 2024 – Jul 2026

  Supported customer consultations and responded to customer enquiries in a professional manner. Communicated with customers by phone and email and helped address questions and problems. Developed knowledge of insurance products, customer service processes and administrative workflows. Maintained digital customer records and supported office administration.

• Crew Member / Customer Service
  Burger King · Germany
  Jul 2021 – Jun 2024

  Delivered friendly and efficient customer service in a busy, fast-paced environment. Processed cash and electronic payments accurately and worked effectively as part of a team.

• Youth Football Referee
  German Football Association (DFB)
  Jan 2018 – Nov 2023

  Developed decision-making, leadership and conflict-resolution skills while managing matches and applying rules fairly.

• Volunteer
  Die Tafel · Germany
  Jan 2017 – Jun 2018

  Worked with a diverse team to sort, organize and distribute food to people in need.

Skills

Languages

🤝 Volunteering

• Die Tafel · Volunteer

  Worked with a diverse team to sort, organize and distribute food to people in need.