Kristin Slocum

About

Customer experience and operations executive with 15+ years of experience leading large-scale healthcare and pharmacy service operations. Known for improving patient journeys, building customer-centric cultures, and delivering strong operational, financial, and experience outcomes through data-driven leadership.

Experience

• Senior Director, Pharmacy Care Services Call Center Operations
  OptumRx
  Aug 2025 – Present
• Senior Director, Home Delivery Growth Strategy & Operations
  OptumRx
  Jul 2024 – Jul 2025
• Director, Home Delivery Growth Operations
  OptumRx
  Aug 2022 – Jun 2024
• Region Director Emerging Leader | District Leader
  CVS Health
  Apr 2019 – Jul 2022
• Registered District Manager
  Walgreens
  Jan 2016 – Mar 2019
• Pharmacy Manager | Community Rx Lead | MTM District Lead
  Walgreens
  Feb 2012 – Dec 2015

Education

• Doctor of Pharmacy
  University of Iowa College of Pharmacy
  Pharmacy · Aug 2006 – May 2010

Skills

• Data Analysis <3 months
• Leadership <3 months
• Digital Advertising <3 months
• Vendor Management <3 months
• Operations Management <3 months
• AI <3 months
• Process Improvement <3 months
• Workforce Planning <3 months
• P&L Management <3 months
• Customer Experience <3 months
• Service Level Management <3 months
• Contact Center Operations <3 months
• Pharmacy Operations <3 months
• Patient Experience <3 months

🎯 Hobbies & interests

• Global travel
• Community health volunteering
• Competitive sports