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KD

Kounik Das

Technical Support & Customer Service Specialist

Kharagpur, West Bengal, India

@kounikdas23029762

0 followers

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About

Technical support and customer service professional with 5+ years of experience handling email, chat, and voice support for global customers. Skilled in troubleshooting software, Windows, printer, Wi‑Fi, and remote desktop issues with a focus on customer satisfaction and SLA compliance.

Experience

  • Seller Partner Support
    Amazon

    Resolved seller queries through email while ensuring quality and SLA compliance. Investigated account and operational issues. Maintained accurate documentation. Delivered timely support.

  • Senior Executive | Geek Squad Technical Support
    Wipro

    Provided technical support for software, Windows systems, printers, Wi‑Fi, and computers. Diagnosed issues using remote access tools. Delivered voice and chat support. Worked as SME and maintained quality.

  • Customer Support Executive (DoorDash)
    Teleperformance

    Assisted customers with application-related queries. Resolved service issues. Ensured excellent customer experience.

Education

  • Diploma in Computer Science & Technology
    Computer Science · 2015
  • Higher Secondary
    2014
  • Madhyamik
    2010

Skills

2 to 5 years 2 to 5 years Several years of experience.
Chat Support Voice Support Technical Support
1 to 2 years 1 to 2 years A year or two of steady use.
Email Management Incident Resolution
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Remote Desktop Process Improvement Wi-Fi Configuration Printer Configuration

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Office Microsoft Windows

Languages

Not stated Not stated No level given for this one.
Hindi Speak Bengali Speak English Speak

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