KH

Kimberly R. Hill

AI Program Manager · AI Adoption and Change Management

Humble, Texas, United States

@kimberly_h

0 followers

About

Program manager with 15+ years of experience leading enterprise technology adoption, enablement, and change programs, now focused on AI adoption and governance. Brings hands-on AI tool fluency, strong program governance experience, and a track record of delivering executive reporting, stakeholder engagement, and vendor evaluation programs.

Experience

  • Senior Program Manager, Customer Success as a Service
    Education Services Group (ESG)
    Apr 2026 – Present

    Use Claude, Copilot, and Granola daily to accelerate meeting capture, journey-mapping analysis, and assessment-scorecard turnaround. Own governance for a $400K+ post-sale value-realization engagement, direct change management, and serve as primary client point of contact.

  • Program Manager, AI Adoption and Global Infrastructure Enablement
    FM Global
    Sep 2023 – Oct 2025

    Supported a company-wide Microsoft Copilot pilot, coordinated global focus groups, owned promotion strategy for the AI Champion program, facilitated strategic planning workshops, and chaired a cross-functional steering committee. Also led security and vulnerability management delivery and built an AI-enabled disaster recovery training course.

  • Ecommerce Business Owner
    Self-Employed
    Dec 2022 – Aug 2023

    Developed an AI-enabled eLearning course and grew social reach through an AI-assisted content strategy and A/B testing, increasing sales year-over-year.

  • Global Partner Enablement Manager
    Ivanti
    Nov 2021 – Nov 2022

    Owned global SaaS enablement programs for a partner network across EMEA, AMER, and APAC, established governance checkpoints and reporting frameworks, led post-acquisition integration, and reviewed compliant content in Crayon.

  • Senior Training Consultant, Cloud & ERP Transformation
    Ernst & Young (EY)
    Sep 2020 – Nov 2021

    Delivered Train-the-Trainer sessions enabling end users for a Cloud-for-Customer ERP transformation and supported go-live, hypercare, analytics dashboards, and adoption reporting.

  • Change Manager
    HumanXP
    Jan 2020 – Nov 2021

    Co-facilitated customer journey mapping workshops for a Microsoft Dynamics 365 implementation, defined success metrics, and produced executive-ready reports.

  • Consultant, Program Manager, QA Lead
    Mosaic
    Apr 2015 – Jan 2020

    Led workforce enablement and compliance programs for ERP conversions across multiple clients, managed consultants and instructional design teams, and served as QA Lead auditing deliverables before release.

  • Consultant, CRM Project Lead & Integration Manager
    Hub International
    Nov 2011 – Dec 2014

    Trained sales producers and executives on a CRM platform, built governance and reporting standards, and managed RFQ/RFP, vendor evaluation, and contract negotiation for LMS and employee engagement survey platforms.

Education

Skills

10+ years 10+ years More than ten years.
8 to 10 years 8 to 10 years Close to a decade.
5 to 8 years 5 to 8 years A long stretch - five to eight years.
1 to 2 years 1 to 2 years A year or two of steady use.
6 to 12 months 6 to 12 months Most of a year behind them.

Tools / apps / platforms

5 to 8 years 5 to 8 years A long stretch - five to eight years.
SAP S/4HANA
2 to 5 years 2 to 5 years Several years of experience.
ServiceNow SAP software Oracle Fusion Atlassian JIRA Microsoft Copilot Atlassian Confluence Microsoft SharePoint Microsoft Dynamics 365 Microsoft Azure DevOps Services
6 to 12 months 6 to 12 months Most of a year behind them.
Canva Claude Facebook Instagram Midjourney OpenAI ChatGPT
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Monday.com Smartsheet

Projects

  • AI Enablement
    Salesforce Agentforce, Salesforce Data Cloud

    Self-directed AI project building and testing agent-based workflows and AI-generated dashboards in sandbox environments.

Explore the Broxer community

🤖
Online · instant AI help
Broxer