About
Program manager with 15+ years of experience leading enterprise technology adoption, enablement, and change programs, now focused on AI adoption and governance. Brings hands-on AI tool fluency, strong program governance experience, and a track record of delivering executive reporting, stakeholder engagement, and vendor evaluation programs.
Experience
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Senior Program Manager, Customer Success as a ServiceEducation Services Group (ESG)Apr 2026 – Present
Use Claude, Copilot, and Granola daily to accelerate meeting capture, journey-mapping analysis, and assessment-scorecard turnaround. Own governance for a $400K+ post-sale value-realization engagement, direct change management, and serve as primary client point of contact.
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Program Manager, AI Adoption and Global Infrastructure EnablementFM GlobalSep 2023 – Oct 2025
Supported a company-wide Microsoft Copilot pilot, coordinated global focus groups, owned promotion strategy for the AI Champion program, facilitated strategic planning workshops, and chaired a cross-functional steering committee. Also led security and vulnerability management delivery and built an AI-enabled disaster recovery training course.
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Ecommerce Business OwnerSelf-EmployedDec 2022 – Aug 2023
Developed an AI-enabled eLearning course and grew social reach through an AI-assisted content strategy and A/B testing, increasing sales year-over-year.
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Global Partner Enablement ManagerIvantiNov 2021 – Nov 2022
Owned global SaaS enablement programs for a partner network across EMEA, AMER, and APAC, established governance checkpoints and reporting frameworks, led post-acquisition integration, and reviewed compliant content in Crayon.
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Senior Training Consultant, Cloud & ERP TransformationErnst & Young (EY)Sep 2020 – Nov 2021
Delivered Train-the-Trainer sessions enabling end users for a Cloud-for-Customer ERP transformation and supported go-live, hypercare, analytics dashboards, and adoption reporting.
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Change ManagerHumanXPJan 2020 – Nov 2021
Co-facilitated customer journey mapping workshops for a Microsoft Dynamics 365 implementation, defined success metrics, and produced executive-ready reports.
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Consultant, Program Manager, QA LeadMosaicApr 2015 – Jan 2020
Led workforce enablement and compliance programs for ERP conversions across multiple clients, managed consultants and instructional design teams, and served as QA Lead auditing deliverables before release.
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Consultant, CRM Project Lead & Integration ManagerHub InternationalNov 2011 – Dec 2014
Trained sales producers and executives on a CRM platform, built governance and reporting standards, and managed RFQ/RFP, vendor evaluation, and contract negotiation for LMS and employee engagement survey platforms.
Education
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M.A.University of PhoenixEducational Technology
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B.S.Business Administration
Skills
Tools / apps / platforms
Projects
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AI EnablementSalesforce Agentforce, Salesforce Data Cloud
Self-directed AI project building and testing agent-based workflows and AI-generated dashboards in sandbox environments.