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KV

Khushboo Verma

Fintech Quality Analyst · MBA in Finance student

Noida, New Delhi, India

@khushboo_verma

0 followers

🎓 MBA in Finance at IFTM

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About

Fintech quality analyst with 3+ years of experience in quality auditing, banking/financial-services operations, MIS reporting, and SOP compliance. Currently pursuing an MBA in Finance and seeking a remote/part-time finance internship in financial analysis, credit/risk analysis, or finance operations.

Experience

  • Quality Analyst
    RamFincorp · Karol Bagh
    Feb 2026 – Present

    Conducted email and call quality audits against SOP guidelines, maintained audit trackers and MIS reports, reviewed interaction quality, and supported calibration sessions with structured feedback.

  • Quality Analyst
    RupeeQ · Noida
    Apr 2025 – Jan 2026

    Supported sales operations for Bajaj Finserv personal loan and overdraft products, monitored KPIs, prepared performance reports, identified process gaps, and helped train team members on scripts and SOPs.

  • Quality Analyst
    Radiate E-Service · Noida
    Mar 2023 – Mar 2025

    Conducted quality audits across process batches, developed SOPs and training materials, and supported productivity improvement through coaching and performance tracking.

  • Customer Executive
    Tech Mahindra · Noida
    Feb 2022 – Feb 2023

    Handled inbound and outbound customer interactions while maintaining service quality and supported onboarding and training of new team members.

Education

  • High School
    SSVK Inter College
  • Bachelor of Computer Applications (BCA)
    IFTM, Moradabad
  • MBA in Finance
    Finance · Aug 2026

Skills

2 to 5 years 2 to 5 years Several years of experience.
Compliance audits
6 to 12 months 6 to 12 months Most of a year behind them.
KPI Tracking SOP Compliance
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Documentation Banking and Financial Services Knowledge

Tools / apps / platforms

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Microsoft Word Microsoft Excel Microsoft Outlook

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Hindi Speak
Fluent Fluent Comfortable using it for work.
English Speak

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