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Kholoud Mostafa

Kholoud Mostafa

Customer Service & Administrative Support Specialist

6th of October City, Giza Governorate, Egypt

@kholoud_mostafa

0 followers

Looking for jobs Open to relocating
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About

Customer-focused professional with 6+ years of customer service experience, 5 years in HR/personnel administration, and 2 years as a remote Virtual Assistant. Skilled in customer support, coordination, record keeping, scheduling, and administrative operations.

Experience

  • Virtual Assistant
    Freelance
    2023 – 2025
  • Customer Service Representative
    International Company for Water Filters
    2020 – 2023
  • Training & Personnel Administration Officer
    Massar Skills
    2015 – 2020
  • Customer Service Representative & ICDL Tester
    ITC Training & Programming Centre
    2012 – 2015

Education

  • Bachelor of Mass Communication
    Cairo University
    Public Relations & Advertising · 2015

Skills

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Scheduling Data entry Onboarding Report Writing Record Keeping Human Resources Payroll Support Google Workspace Customer Service Microsoft Office Invoicing support Virtual Assistance Document Management Recruitment Process Complaint Resolution Training and Development Customer Relationship Management

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
Zoom Google Gmail Google Sheets Microsoft Word OpenAI ChatGPT Microsoft Excel
1 to 2 years 1 to 2 years A year or two of steady use.
Google Calendar

Languages

Native / Bilingual Native / Bilingual Their first language, or as strong as one.
Arabic Speak · Read · Write
Conversational Conversational Can hold an everyday conversation.
English Speak · Read · Write
Not stated Not stated No level given for this one.
French Speak

Projects

  • Professional Email Management & Inbox Organization
  • CRM & Customer Data Management
  • Virtual Assistant Task & Schedule Management

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