About
Senior customer marketing and advocacy leader with deep experience scaling post-sale growth engines, customer communities, and retention programs across enterprise SaaS. Has led global teams and built programs that improved NDR, expansion pipeline, and customer engagement.
Experience
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Vice President, Global Customer Marketing & Post-Sale GrowthFreshworks2024 – Present
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Senior Director, Customer EngagementF5 Networks2022 – 2024
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Global Head, Customer AdvocacyAdobe2017 – 2022
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Senior Manager, Customer MarketingNetBase Quid2015 – 2017
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Online Marketing ManagerQuorum
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Marketing & Customer EngagementGoogle
Education
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Bachelor of ArtsUniversity of California, San DiegoSociology & Urban Studies and Planning
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Branding
Marketing
Mentoring
Leadership
Data Analysis
Orchestration
Time-To-Value
Market research
Team Leadership
Business Acumen
Churn Reduction
Product Strategy
Event Management
Brand Governance
Brand positioning
Customer Advocacy
Agency Management
Brand Stewardship
Consumer Products
Revenue Retention
Strategic Planning
Brand Architecture
Retention Programs
Customer Onboarding
Creative Evaluation
Portfolio Management
Community Engagement
Competitive Analysis
Messaging Frameworks
Stakeholder Management
Customer Health Scoring
Corporate Communications
Consumer Product Strategy
Digital Brand Experiences
Voice Of Customer Strategy
Expansion Revenue Strategy
Ai-Driven Customer Insights
Cross-functional Collaborations
Home & Lifestyle Industry Knowledge
Courses & certifications
- Customer Advocacy Certified Masters · Product Marketing Alliance
🏆 Achievements & awards
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Community of the Year · 2025
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Top 25 Customer Marketing & Advocacy Influencer · 2024
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Advocate Marketer of the Year · 2021
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Best-in-Class Customer Marketing Practice · 2019
📚 Publications
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The Customer Continuum · 2025