Kenneth Uju

About

Results-driven data analyst with hands-on experience in data cleaning, transformation, visualization, and business intelligence. Built end-to-end analytical projects using Power BI, SQL, and Excel to deliver actionable insights and support data-informed decision-making.

Experience

• Customer Support & Service Representative
  Tshabron LTD (MTN Nigeria) · Anambra State, Nigeria
  Aug 2019 – Present

  Managed customer interactions and service resolution, tracked key performance metrics and response times, analyzed customer feedback patterns and service data to identify optimization opportunities, and documented and reported service trends.

• Project Architect & Operations Manager (Internship)
  · Abia State, Nigeria
  Jan 2013 – Dec 2013

  Directed structural development projects utilizing quantitative analysis for cost management, engineered material tracking database systems for resource forecasting and expenditure optimization, and identified workflow redundancies to implement process improvements.

Education

• Professional Certificate
  Advanced Data Analysis · 2026
• Bachelor of Science
  Nigeria
  Architecture

Skills

• SQL
• Data Analysis
• Data Engineering
• Data Visualization
• Data Cleaning
• DAX
• Microsoft Excel
• Business Intelligence
• ETL
• KPI Tracking
• Data Storytelling
• Query Optimization
• Dashboard Design

Projects

• Student Performance Dashboard
  Power BI, DAX

  Interactive performance tracking system for trend analysis, benchmarking, and achievement patterns.

• Online Sales Performance Analysis
  Power BI, Excel

  Cleaned and standardized messy sales data and built metrics and customer segmentation visualizations.

• Data Jobs Market Salary Analysis
  Power BI

  Analyzed salary benchmarks, skill combinations, and geographic compensation variances across 32,000+ records.

• Fleet Operations Tracking Dashboard
  Power BI, DAX

  Monitoring dashboard for vehicle utilization, maintenance schedules, and fleet efficiency KPIs.

• Brewery Sales Performance Analysis
  Power BI, Excel, Google Forms, DAX

  End-to-end analytics pipeline using survey data to build interactive dashboards tracking sales performance by outlet, region, and distribution channel.

Courses & certifications

• Professional Certificate in Data Analytics · TS Academy · 2026
• Professional Certificate in Advanced Data Analysis · LMTech Hub · 2026