Kawaljeet Sagar

About

IT support professional with experience in desktop support, Windows/server administration, networking, and Microsoft 365 support. Handles user support, device provisioning, troubleshooting, backups, and asset coordination across office environments.

Experience

• IT Support Engineer
  Apr 2024 – Present

  Provided support for Windows Autopilot including device enrollment, profile assignment, troubleshooting deployment issues, and ensuring smooth zero-touch provisioning. Handling day-to-day IT support for users — desktops, laptops, printers, and network devices. Network Printer and its Connectivity Troubleshooting. File & Drive Sharing and its Connectivity Troubleshooting. Installing, updating, and troubleshooting Windows and Microsoft Office / Office 365. Installing & Configure MS outlook client and 365 outlook. Resolving hardware issues like faulty RAM, hard drives, and motherboards. Managing LAN and Wi-Fi network issues — TCP/IP, DNS, DHCP setup, and connectivity. Managing users in Active Directory, joining systems to domain, and assigning permissions. Supporting Outlook / Office 365 accounts — setup, syncing, and mailbox troubleshooting. Providing support both onsite and remotely using RDP, TeamViewer, and Any Desk. Taking system backups, helping with restores, and assisting in regular server tasks. Keeping an updated record of IT assets and coordinating with vendors for repairs.

• Senior Desktop Support Engineer
  Mar 2016 – Apr 2024

  Provided full IT support for desktops, laptops, and connected devices in offices. Installed and configured Windows OS and Office 365 for users. Repaired and maintained computer hardware including RAM, HDD, SMPS, and motherboards. Looked after LAN and Wi-Fi setup, troubleshooting, and configuration (DNS, DHCP, IP). Installed and maintained routers, switches, and access points. Managed Active Directory tasks — creating users, resetting passwords, and managing groups. Handled domain joins, shared drives, and folder permission setup. Resolved Outlook and Office 365 login, mail sync, and configuration issues. Maintained system security by managing antivirus and performing regular updates. Provided support remotely through RDP, TeamViewer, and AnyDesk. Performed backups and assisted with data restores and server upkeep. Maintained IT asset inventory and worked with vendors for hardware replacement. Recorded daily incidents, solutions, and shared findings with the IT team. Helped during system rollouts, new device setups, and software updates.

Education

• 2009 JI
  Diploma

  Jetking IT training institute

  Hardware & Networking · 2009

  Hardware & Networking
• 2008 DU
  B.A.

  Delhi University

  2008
• 2003 NI
  Secondary

  National Institute of Open Schooling

  2003
• 2001 NI
  High School

  National Institute of Open Schooling

  2001

Skills

Tools / apps / platforms

Courses & certifications

• Hardware & Networking Diploma · Jetking IT training institute · 2009