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KN

Kaviya Narayanan

Senior Desktop and Endpoint Engineer · Microsoft Intune / Entra ID / M365

Chennai, Tamil Nadu, India

@kaviya_narayanan

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About

Senior desktop and endpoint engineer with 7+ years of enterprise IT experience across Windows deployment, endpoint management, identity administration, and Microsoft 365 support. Experienced in large-scale tenant migration, SLA-driven support, and troubleshooting across Windows, Intune, Entra ID, SCCM, and M365 services.

Experience

  • Senior Desktop Support Engineer
    Kyndryl · Chennai
    Jun 2026 – Oct 2026

    Executed end-to-end Windows OS migration, device provisioning, OS deployment and post-migration validation for a large-scale enterprise tenant migration. Configured and supported Microsoft Intune, Microsoft Entra ID, Netskope VPN, MFA, and endpoint security/compliance policies. Supported Microsoft Entra ID tenant migration activities and administered Microsoft 365 services.

  • Application User Support Engineer
    IMEC · Leuven, Belgium
    Oct 2025 – Apr 2026

    Provided functional and technical support for the OneFab Manufacturing Execution System (MES), resolving production flow, experiment, and lot processing issues in semiconductor R&D operations. Diagnosed production-impacting issues and supported experiment setup, service configuration, and process flow management while maintaining manufacturing data integrity.

  • IT Analyst L2
    Mott MacDonald · Chennai
    Mar 2023 – Mar 2024

    Provided L2 Microsoft 365 support across Exchange Online, SharePoint Online, Teams, and OneDrive. Managed Active Directory and Azure AD account lifecycle activities, troubleshot VPN, printer, shared folder, and endpoint issues, and handled incidents and escalations in ServiceNow.

  • Systems Engineer
    CGI Inc · Chennai
    Apr 2021 – Mar 2023

    Provided first-line technical support for user issues and service requests. Installed, configured, and maintained Windows endpoints and Windows Server systems, troubleshot network and application issues, supported Microsoft 365 services, and managed incidents and service requests in ServiceNow.

Education

  • Master of Science in Information Technology
    Madras University
    Nov 2021 – Nov 2021
  • Bachelor of Computer Applications
    Madras University
    Apr 2017 – Apr 2017

Skills

2 to 5 years 2 to 5 years Several years of experience.
Incident management Windows Administration
1 to 2 years 1 to 2 years A year or two of steady use.
Microsoft 365 support Identity and access management
6 to 12 months 6 to 12 months Most of a year behind them.
Data management
3 to 6 months 3 to 6 months A few months of practice with it.
Endpoint Management
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Mfa SCCM Windows Zscaler Fiddler Procmon Exchange Online Microsoft Intune SharePoint Online Microsoft OneDrive

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
netstat Nslookup ServiceNow Microsoft Windows Server Microsoft Active Directory
3 to 6 months 3 to 6 months A few months of practice with it.
Microsoft Teams Microsoft Entra ID
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
McAfee

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