About
Technical support professional experienced in server management, application support, incident handling, and Active Directory administration. Also has leadership experience managing teams, escalations, and service delivery in enterprise support environments.
Experience
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IOC Interim LeadNTT DATA Managed Services · HyderabadAug 2025 – Present
Led and mentored team members supporting multiple enterprise clients; managed escalations, critical incidents, performance tracking, and cross-functional coordination.
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Technical Support Analyst (Server Management)NTT Managed Services India Private Limited · HyderabadSep 2023 – Present
Provided technical support for operating systems, applications, networks, Linux servers, Active Directory, server migration, backups, and incident management.
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Project HeadSparkleThemes LLP · HyderabadFeb 2021 – Feb 2023
Managed digital marketing strategy, campaign analysis, social media accounts, content creation, and vendor coordination.
Education
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Bachelor of Engineering
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Intermediate
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10thBGHS School
Skills
2 to 5 years
2 to 5 years Several years of experience.
1 to 2 years
1 to 2 years A year or two of steady use.
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Veeam Backup
Incident Response
Server monitoring
Remote Assistance
System Diagnostics
Windows OS support
Root Cause Analysis
Application Support
Diagnostic techniques
Performance Monitoring
Performance improvement
Training and Development
Software Troubleshooting
Service Level Agreements
Technical troubleshooting
Customer Success Management
System Performance Monitoring
Tools / apps / platforms
2 to 5 years
2 to 5 years Several years of experience.
ServiceNow
Google Analytics
Microsoft Active Directory
1 to 2 years
1 to 2 years A year or two of steady use.
Microsoft Power BI
Languages
Native / Bilingual
Native / Bilingual Their first language, or as strong as one.
Telugu
Speak
Fluent
Fluent Comfortable using it for work.
English
Speak