About
Customer support specialist with 3 years of BPO experience in dispute resolution, technical troubleshooting, and omnichannel customer communication. Skilled in CRM navigation, documentation, and maintaining SLA-driven service quality.
Experience
-
Customer service RepresentativeConcentrix India PVT. LTD.Nov 2022 – Present
Education
- 2024
- 2022
-
2018
12thPriya Darshini Public Inter college Kanpur Nagar Uttar PradeshScience · 2018
-
2016
10thPriya Darshini Public Inter college Kanpur Nagar Uttar PradeshScience · 2016
Skills
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Tools / apps / platforms
<3 months
<3 months Just getting started - under three months. This is also what shows when a level has not been set.
Tally ERP 9
Microsoft Excel
Microsoft Office
Courses & certifications
- ADCA (Advance Diploma in Computer Application) · 2020
🎯 Hobbies & interests
- Cricket
- Music