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KS

Karan Sharma

Multi-channel Customer Support Specialist · BPO Professional

Vadodara, Gujarat, India

@karan_sharma1

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About

Customer support specialist with 3 years of BPO experience in dispute resolution, technical troubleshooting, and omnichannel customer communication. Skilled in CRM navigation, documentation, and maintaining SLA-driven service quality.

Experience

  • Customer service Representative
    Concentrix India PVT. LTD.
    Nov 2022 – Present

Education

Skills

Courses & certifications

  • ADCA (Advance Diploma in Computer Application) · 2020

🎯 Hobbies & interests

  • Cricket
  • Music

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