About
Detail-oriented professional with 3+ years of experience in KYC, fraud prevention, and customer support. Experienced in investigating identity misuse, handling disputes, and collaborating with teams to reduce financial risk and support compliance.
Experience
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Fraud Prevention representativeTTEC India · Remote (Ahemdabad office)Jan 2022 – Mar 2025
Expertise in KYC (Identity verification, Document verification) and fraud prevention in the industry. Conducted in-depth investigations into identity misuse, forged documents, and offsite payment teams to identify potential fraudulent activities. Resolved customer issues related to identity verification promptly via chat and tickets. Reviewed documentation for new customer accounts, assessed high-risk profiles and analyzed onboarding processes. Collaborated closely with different teams to support investigations related to various financial crimes and escalate and resolve complex issues. Utilized advanced tools and technology for data analysis and risk assessment. Consistently met productivity and quality benchmarks for investigations, with a focus on fraud prevention. Worked on various client projects related to KYC and provided insights for. Providing floor support to the team in various processes.
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Customer Support RepresentativeARROWTECH MULTI SOLUTIONS PVT LTD.Mar 2019 – Oct 2019
Addressed customer issues related to payment failures by providing suitable solutions. Reviewed disputes raised by customers regarding transactions processed through payment gateway. Identified clients’ needs and risks to determine suitable services and products consistent with their unique business requirements.
Education
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Master of Business Administration2019 – 2021
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Bachelor of Commerce2016 – 2019
Skills
Languages
- English Fluent Speak
- Hindi Fluent Speak
🏆 Achievements & awards
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Top Performer Awards