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KJ

Karthick JS

IT Service Desk Engineer · End-User Computing Support

Bangalore, Karnataka, India

@jskarthick24543077

0 followers

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About

Technical Support Engineer with 4+ years of experience in global IT service desk and end-user computing support. Experienced in Windows/macOS administration, incident and request management, Active Directory, Intune, and remote troubleshooting with a focus on customer satisfaction and service process improvement.

Experience

  • Role
    Randstad Digital, India Pvt Ltd
    May 2025 – Present

    Client: DocuSign. Provided L1 global service desk support for enterprise users and internal users. Delivered troubleshooting for software-based issues, resolved hardware/software/identity access issues, managed incidents and service requests in ServiceNow, supported Windows and macOS systems, handled IT asset management, onboarding, documentation, and account lifecycle operations in Active Directory.

  • Role
    VDA Info Solutions Pvt Ltd
    Jun 2022 – Jan 2025

    Client: Cognizant. Troubleshot hardware, software, and network issues using remote desktop support tools, managed Active Directory accounts, supported Windows and macOS, deployed devices using SCCM and Windows Deployment Server, managed BitLocker encryption, and handled incident and request management through ServiceNow.

Education

Skills

2 to 5 years 2 to 5 years Several years of experience.
IT Asset Management Incident management macOS Administration Windows Administration Service Request Management
1 to 2 years 1 to 2 years A year or two of steady use.
Documentation
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Security Management Remote troubleshooting

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
BitLocker ServiceNow Microsoft Active Directory
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Okta Zoom Genesys Atlassian JIRA Google Workspace software

Languages

Fluent Fluent Comfortable using it for work.
Tamil Speak English Speak Kannada Speak

Projects

  • Investigation on burner-type die pre-heating mechanism

    Academic project completed as part of Bachelor’s in Mechanical Engineering.

Courses & certifications

  • Basics ITIL Course · Udemy

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