Joe Ngari

About

Hospitality leader with extensive experience across hotel, lodge, and resort operations in East Africa. Skilled in budget control, guest services, team management, training, and operational improvement.

Experience

• General Manager
  Le Petit Village Hotel & SPA · Uganda
  Sep 2023 – Present

  Set up and implementation of operating system; managed day-to-day property and staff activities; accountable for budget, planning and directing lodge services including front office, F&B operations, housekeeping, maintenance, SPA and supermarket; coordinated sales and marketing; oversaw operations with department heads within budget; handled guest needs; staff recruitment and training; assisted guests.

• Hotel Manager
  Marasa Africa Uganda · Uganda
  Oct 2018 – May 2023

  Prepared board reports and attended board meetings; managed day-to-day property and staff activities; accountable for budget, planning and directing hotel services; coordinated with corporate office for bookings, supplies and logistics; upgraded hotel systems; implemented energy-saving and recycling programs; trained and recruited staff; oversaw lodge operations and guest service.

• Lodge Manager
  Primate Lodge · Kibale
  Dec 2014 – Aug 2018

  Managed day-to-day property and staff activities; accountable for budget, planning and directing lodge services including front office, F&B operations, housekeeping and maintenance; coordinated with corporate office for bookings, lodge supplies and logistics; upgraded hotel systems; implemented energy-saving and recycling programs; trained and recruited staff; oversaw operations and guest service.

• Rooms Division Manager
  Royal Reserve Safari and Beach Club · Mombasa, Kenya
  Aug 2013 – Dec 2014

  Managed and assisted the resident manager in running hotel operations and members club; managed rooms division; set departmental goals; conducted inspections for safety and cleanliness; attended management meetings; recruited and trained personnel; implemented SOPs; maintained service standards, handled complaints, met guests, and coordinated transport pickups and drop-offs.

• Unit Lodge Manager
  Soroi Lodge · Serengeti, Tanzania
  May 2010 – Jul 2013

  Set up and implemented operating systems; managed day-to-day property and staff activities; accountable for budget, planning and directing lodge services; coordinated with corporate office for bookings, supplies and logistics; upgraded hotel systems; implemented energy-saving and recycling programs; oversaw operations within budget; trained and recruited staff; handled guests; coordinated game drives.

• Front Office Manager
  Kunduchi Beach hotel and resort · Dar-es-salaam, Tanzania
  Jan 2007 – Apr 2010

  Managed front office operations; handled day-to-day department activities; recruited and trained personnel; maintained front desk and reservations records; ensured SOP compliance through training and evaluation; handled complaints; met guests; attended HOD meetings; facilitated guest transport; liaised with other departments to ensure comfortable guest stays.

• Front Office Manager
  Rumbek Rendezvous
  May 2000 – Sep 2001

  Managed front office operations; handled day-to-day department activities; recruited and trained personnel; maintained front desk and reservations records; ensured SOP compliance through training and evaluation; handled complaints; met and interacted with guests; checked guest registration cards and arrivals/departures.

• Front Office Manager
  Munarani Club
  Nov 1999 – Apr 2000

  Managed front office operations; handled day-to-day department activities; recruited and trained personnel; maintained front desk and reservations records; ensured SOP compliance through training and evaluation; handled complaints; met guests; attended HOD meetings; facilitated guest transport; liaised with other departments.

• Food and Beverage Control/ Transport Manager
  Sun N Sand Beach Club
  Mar 1996 – Apr 1999

  Maintained stock records; controlled stock in bars, stores and kitchen; maintained stock levels; planned driver schedules; ensured vehicles were in good order and serviced on time.

• Role
  Kigoma Hilltop hotel

  Assisted the General Manager in running the hotel and four tented camps; in charge of lodge/camp operations including bookings, accommodation, front office training, maintenance, hospitality operations, field operations, security, personnel, organizational development, planning, strategy and policy; oversaw logistics and supplies; managed budgets and cost-saving measures; controlled overheads; monitored ordering and stock levels; coordinated security patrols; recruited and trained staff; met guests; coordinated with departments to ensure guest comfort.

• Role
  Whitesands Beach Hotel · Mombasa

  Reconciled food and beverage guest bills and postings; checked room rates and guest accounts; reviewed departures and arrivals; coordinated with housekeeping; planned duty rota; ensured bills were settled; checked guest registration forms; maintained guest profiles in the system; verified room allocation according to bookings.

Skills