Joanha Davis

Customer Service Professional · Insurance Support · Collections & Sales

McQuarrie, Hopewell, Hanover, Jamaica

@joanha_d_davis

0 followers

About

Results-driven customer service professional with over 7 years of experience in customer support, telesales, collections, account management, and insurance application assistance. Skilled at handling high-volume interactions, resolving issues, and maintaining accurate records while delivering a positive customer experience.

Experience

Customer Service & Insurance Support Representative

ContactPoint 360

Jun 2025 – Jan 2026
Casual Worker – Hospitality Support

Round Hill Hotel and Villas

Jan 2023 – Apr 2023
Assembler

Fargo Electronics

Aug 2019 – Oct 2021
Data Collector

Social Development Commission (SDC)

Aug 2018 – Oct 2018
Sales & Customer Service Agent

ADS Global

Mar 2013 – Aug 2017
Collections Agent

AllianceOne

Aug 2010 – Sep 2011

Education

Caribbean Secondary Education Certificate (CSEC)

Merlene Ottey High School

Skills

<3 months

Zoom Slack Gmail Five9 Teamwork Data entry Confluence Remote Work Multitasking Communication Microsoft Word Time Management Microsoft Teams Troubleshooting Inbound Calling Customer Support Outbound Calling Customer Service Genesys platform Microsoft Outlook Customer Retention Lead Qualification Account Management Customer Onboarding Insurance Applications Customer Relationship Management

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