Jennifer Sowell

Customer Support Specialist · Customer Experience · Remote Operations

Macon, Georgia, United States

@jennifer_sowell

0 followers

About

Customer Support Specialist with 4+ years of experience resolving high-volume account, billing, and technical inquiries across chat, email, and phone in remote environments. Skilled in CRM documentation, escalation management, and improving customer experience through accurate, empathetic, and efficient support.

Experience

Technical Support Specialist I

Robert Half

Sep 2025 – Jan 2026
Technical Support Advisor

Transcom

Mar 2025 – Sep 2025
Customer Experience Associate

Conduent

Oct 2023 – Mar 2025
Customer Service Representative

ResultsCX

Oct 2021 – Sep 2023

Education

Qualification

Udemy

IT & Desktop Computer Support · 2025
Diploma

MTF Institute

General Management · 2023

Skills

<3 months

Excel ChatGPT Salesforce Google Drive Chat Support Microsoft 365 Documentation Phone Support SOP Compliance Time Management Microsoft Teams Customer Support Email Management Microsoft Outlook Remote Operations Customer Retention Customer Experience Escalation Management Workflow Coordination Technical troubleshooting Cross-functional Collaborations

Courses & certifications

Cloud Security Fundamentals · Cursa · 2025
IT & Desktop Computer Support Certificate · Udemy · 2025

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