ISHRATH M

Senior Executive · Incident Management & Application Support

Bangalore, India

@ishrath_m786

0 followers

About

Senior Executive with 11+ years of experience in operational and technical support, incident management, and client delivery. Experienced in application support, troubleshooting, stakeholder coordination, loyalty program configuration, reporting, and team leadership.

Experience

Senior Executive – Incident Management

Capillary Technologies India Pvt. Ltd. · Bangalore

2012 – Present

Provide end-to-end technical support for applications across multiple operating systems; investigate, troubleshoot, and resolve incidents within defined SLAs; analyse quantitative data and translate insights into actionable recommendations; coordinate with stakeholders to ensure timely project delivery; support loyalty program configuration and campaign execution; manage ticket distribution and on-time closure; conduct training on internal applications; prepare weekly reports and documentation; assist in application customization, testing, upgradation, and new feature enablement; create organizations, user access levels, and credentials for new client accounts; drive client satisfaction and manage pilot projects.

Education

Bachelor of Arts

National College
PUC

Government College
SSLC

Government High School

Skills

10+ years

Reporting Documentation Campaign Management Application Support Incident management Application Testing Loyalty Program Management

<3 months

SQL Operations Management

Tools / apps / platforms

10+ years

Zoho Bugzilla ServiceNow Smartsheet Atlassian JIRA Microsoft Word Microsoft Excel Microsoft PowerPoint

🎯 Hobbies & interests

Cooking

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