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Inzmam Karbhari

Inzmam Karbhari

IT Support Specialist · Microsoft 365, Active Directory, Azure

Doha, Doha Municipality, Qatar

@inzmam_karbhari

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About

IT support professional with 6.5+ years of experience supporting IT infrastructure and end-user troubleshooting. Experienced in Microsoft 365, Active Directory administration, Azure/Entra ID support, and incident resolution through ticketing systems while meeting SLA timelines.

Experience

  • Technical Support Engineer
    BirlaSoft Limited · Mumbai
    Jan 2024 – Apr 2026

    Resolved Microsoft 365 issues across Outlook, Teams, and OneDrive. Assigned Microsoft 365 licenses to users based on their roles and needs through the admin portal. Set up and maintained user accounts in Active Directory, managed groups, Group Policy, and shared drive access rights, and supported hardware, software, Windows troubleshooting, device migration to Azure, BitLocker issues, and IT ticketing workflows to meet SLA timelines.

  • Desktop Support Engineer
    Wipro Limited · Mumbai
    Nov 2020 – Jan 2024

    Installed, configured, maintained, and troubleshot desktops, laptops, software, printers, and IT peripherals. Provided L1/L2 technical support via phone, email, remote access, and in person, used remote support tools to resolve issues, performed updates and security patching, maintained endpoint security, managed IT asset records, and monitored backup jobs.

  • Network Support Engineer
    Orient Technologies · Mumbai
    Nov 2018 – Dec 2019

    Monitored network performance, used diagnostic tools and troubleshooting techniques, and resolved network connectivity issues to support system integrity and user satisfaction.

Education

  • Bachelor of Science
    VPM RZ Shah College
    Information Technology · Jul 2018

Skills

<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
Windows 11 VPN management Active Directory Microsoft Intune Technical Support Operating Systems Incident management ticketing system usage Network troubleshooting Mobile Device Management Microsoft 365 administration

Tools / apps / platforms

2 to 5 years 2 to 5 years Several years of experience.
BitLocker TeamViewer Microsoft 365 Microsoft Azure Microsoft Active Directory
<3 months <3 months Just getting started - under three months. This is also what shows when a level has not been set.
ServiceNow Apple macOS Microsoft Teams

Languages

Fluent Fluent Comfortable using it for work.
English Speak · Read · Write

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