Imtyaz Mirza

About

Dynamic hospitality professional with extensive experience in hotel operations, finance, pre-opening projects, and team leadership. Proven track record of improving revenue, occupancy, guest satisfaction, and operational efficiency across resort and hotel environments.

Experience

• Hospitality & Agri-Tech Specialist
  AIM Strategy Ltd · Nyahururu, Laikipia, Kenya
  Nov 2017 – Present

  Boosted hotel client teams in quality and service delivery, increased revenue through new ideas, improved forecasting and budgeting, implemented customer service training, liaised with ownership companies on hotel projects and brand standards, collaborated with sales and marketing teams, and used property management systems for reservations, billing, record keeping, and inventory tracking.

• General Manager
  Prideinn Paradise Beach Resort, Convention Centre & Spa · Mombasa, Kenya
  Oct 2015 – Nov 2017

  Led pre-opening operations, implemented performance improvement strategies, reduced costs, exceeded turnover targets, improved brand awareness, recruited and developed teams, created SOPs, collaborated with sales and marketing, managed budgets, reviews, training, schedules, and contract negotiations.

• General Manager
  Amani Tiwi Beach Resort · Diani, Kwale, Kenya
  Sep 2012 – Sep 2015

  Opened the resort ahead of schedule, resolved conflicts among contractors and suppliers, grew revenue and GOP, initiated MICE business growth, developed an animation team, achieved international awards, and led the design and construction of a conference centre.

• Project Team Leader
  Emrald Hotels Resorts & Lodges Group · Mombasa, Kenya
  Jun 2011 – Jun 2012

  Scheduled stakeholder meetings, achieved cost savings through direct purchasing, implemented restaurant concepts, developed SOPs, headhunted HODs, monitored expenses, presented project updates, and coordinated hotel project deliverables.

• Project in charge
  Altham International Investments Ltd · Hong Kong, Hong Kong
  May 2010 – Apr 2011

  Provided budget oversight, planned and scheduled large projects, managed procurement to commissioning, directed technical and operational work, coordinated contractors, and modified project plans for a hotel conversion project.

• General Manager Pre-opening
  Nungwi Double Tree by Hilton
  May 2009 – Apr 2010

  Drove operational improvements, led recruitment and development of a local team, and implemented and trained staff on the Hilton PMS.

Education

• 2015 SM
  Bachelor

  Swiss Management College University

  Awarded by Zug, Switzerland

  Business Administration · 2015

  Business Administration
• 1990 KU
  Hotel Management

  Kenya Utalii College

  Hospitality · Oct 1990

  Hospitality · Oct 1990

Skills

Tools / apps / platforms

Languages

🏆 Achievements & awards

• International Excellence Awards

  Received three international Excellence Awards for Amani Tiwi Beach Resort.