About
Operations leader with extensive experience improving customer operations, after-sales service, logistics, and business processes across e-commerce and service businesses. I specialize in building structure, developing SOPs, improving customer experience, leading remote teams, and helping businesses scale through better systems and operational excellence. My background includes furniture retail, customer service, logistics, project management, recruitment, and corporate training. I enjoy solving operational problems, improving workflows, coaching teams, and using data and AI tools to drive continuous improvement.
Experience
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Operations Manager IFrequency Studios2025 – Present
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Business Ownerbiztek.agency2025 – Present
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Operation ManagerUpwork2025 – Present
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Senior Manager - Operations, Customer Services & LogisticsLove Furniture2023 – 2025
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Independent Service ProviderOutsource Planet2023 – 2025
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RoleLoveFurniture2023 – 2025
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Head of Recruitment & OperationsParagon Europe2022 – 2023
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Project Management OfficerAlphaB2022 – 2023
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Corporate TrainerManagement & Professional Development DepartmentNov 2019 – Dec 2019
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Application AnalystCureMD2017 – 2020
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Radio Presenter (AA Category)Pakistan Broadcasting Corporation2013 – 2022
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Project Development ConsultantUnited Team Network Technologies2010 – 2015
Education
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2015
MS - Business Management and AdministrationBusiness Administration and Management · Jan 2013 – Jan 2015
- 2015
- 2010
- 2010
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Bachelors in CommerceUniversity of PunjabCommerce
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High SchoolSt. Peter's High School
Skills
Languages
⚽ Extracurricular activities
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Music
Studio Level Musician Part Time
🎯 Hobbies & interests
- Music