Harsha Kumar

Senior Business Analyst · Post-Sales Operations

Bangalore, Karnataka, India

@harshakumar23888187

0 followers

About

Results-driven Senior Business Analyst with experience in post-sales operations, compliance management, enterprise customer support, and revenue operations. Known for stakeholder management, process optimization, defect tracking, SLA adherence, and leading cross-functional teams to improve customer satisfaction and operational efficiency.

Experience

Regional Team Lead (AMER)

Zensar Technologies · Bangalore

Oct 2019 – Feb 2026

Managed post-sales operations, renewals, compliance tracking, quoting, dispute resolution, defect management, reporting, and team leadership for Cisco-related processes.
Customer Support Engineer, Supply Chain

Net-Connect India PVT LTD · Bangalore

Jan 2019 – Oct 2019

Provided customer support, troubleshooting, training, escalation handling, and system monitoring for Hewlett-Packard Enterprise clients.
Operations Executive

Recro-Media PVT LTD · Bangalore

Mar 2014 – Dec 2018

Handled daily operations planning, SOP implementation, inspections, customer relationship management, and operational issue resolution.

Education

2015

Bachelor of Science

Dr C V Raman University

Computer and Information Science (CIS) · 2015

Computer and Information Science (CIS)

Skills

5 to 8 years

Training Renewals Defect Tracking Customer Support Process Optimization Quotation Management Compliance Management Product Configuration

2 to 5 years

Process Improvement Operations Management

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